Remote Problem Management Jobs in the South West

1 of 1 Remote Problem Management Jobs in the South West

Service Delivery Manager

Cheltenham, Gloucestershire, United Kingdom
Hybrid / WFH Options
Commercial
to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain … with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide an escalation point for incidents, change and problem management Review incidents and service … requests ensure the highest quality standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Problem Management
the South West
10th Percentile
£33,300
25th Percentile
£40,625
Median
£47,500
75th Percentile
£60,455
90th Percentile
£68,114