9 of 9 Remote/Hybrid Problem Management Jobs in the South West

services running against agreed performance targets. You'll handle secure configuration and IT asset control, manage service components, and take ownership of incidents and problem investigation through to resolution. You'll also apply change control procedures and engage with users and stakeholders to understand their needs. You will need … proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement and process efficiency work would be beneficial. You'll need to hold ...

Service Management Analyst Up to £36,000 | Poole, Dorset | Hybrid, 4 days per week in the office What if your job wasn't just to resolve the next issue... but to help stop it happening again? If you enjoy looking beyond individual tickets, spotting patterns, understanding why problems keep … next step. You'll join a technology business providing complex software solutions to customers across the UK, working at the heart of its Service Management function. This isn't traditional 1st or 2nd line IT support. It's about understanding how services are performing, identifying where they can improve ...

About the role The Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL’s dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes … risk appetite. What you’ll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership … risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business ...

maintenance Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments Platform administration including patching, upgrades, configuration, and account management Monitoring, alerting, and incident response for platform services Incident and problem management, including troubleshooting and root cause analysis Networking concepts (TCP/… services, or cross-domain/secure transfer solutions Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms) ITIL-aligned service management practices (incident, problem, change) Automation of operational activities (scripts, scheduled jobs, runbooks) Experience working in high-availability or 24/7 service environments Integration with ...

summary The D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...

cross-domain solutions) in live environmentsPlatform administration including patching, upgrades, configuration, and account managementMonitoring, alerting, and incident response for platform servicesIncident and problem management, including troubleshooting and root cause analysisNetworking concepts (TCP/IP, DNS, DHCP, firewalls)Automation and scripting for operational tasks (PowerShell, Bash, Python, or similar … CyberArk (PAM), PKI services, or cross-domain/secure transfer solutionsUse of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)ITIL-aligned service management practices (incident, problem, change)Automation of operational activities (scripts, scheduled jobs, runbooks)Experience working in high-availability or 24/7 service environmentsIntegration ...

developed strong troubleshooting skills across Windows and Microsoft packages, IOS Devices, and end-user technologies? Are you a team player who is a proactive problem-solver who thrives in a fast-paced support environment and consistently exceeds service expectations, with a desire to provide exceptional customer service … line support, ensuring colleagues have the tools and assistance they need to work effectively. The department works closely with infrastructure, major incident, problem management, and external supplier teams to resolve issues, fulfil service requests, and drive continual service improvement. With a strong focus on customer experience, knowledge sharing ...

access and device related issues Applying a logical, structured troubleshooting approach and escalating appropriately when needed Identifying recurring issues and contributing ideas to proactive problem management Creating and maintaining knowledge base articles to improve first-time fix rates Building strong working relationships with client contacts and internal teams … Strong written and verbal communication skills A logical, structured approach to troubleshooting Previous 1st Line Technical support experience Desirable: Familiarity with remote monitoring and management (RMM) tools Awareness of Microsoft Intune or similar endpoint management tools Experience with Cisco Meraki or similar cloud-managed network technologies Awareness ...