Team Lead - US Operations
- Hiring Organisation
- Hackajob Ltd
- Location
- South West London, London, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify trends, performance gaps, opportunities for improvement, and design appropriate action plans to uplift service quality … performance and development of individuals and teams against ambitious targets. Analytical skills, with the ability to interpret a range of data sources (dashboards, QA, customer feedback) to inform coaching and process improvements. Demonstrated ability to motivate, coach, and develop a diverse team; skilled at recognising and nurturing emerging talent. Comfortable ...