Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Reed Technology
the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
accordingly. Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA’s. To follow up on ticket statuses to requestors and communicate progress promptly. Arranging external support with the third-party vendors where issues cannot be more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
o Methodical, analytical, calm, self-motivated and confident demeanour, with the ability to multitask and work under pressure o Experience of delivering services under SLA or project based conditions The following skills are desirable o Ability to understand and communicate complex technical information o Advanced keyboard skills o Knowledge of … Specification Qualifications Essential Educated to GCSE level Desirable IT Qualification SDI Service Desk Analyst Qualification ITIL Foundation Experience Desirable Experience of delivering services under SLA or project based conditions Knowledge of ITIL Frameworks and best practice Past experience of working in a Service Desk/Service Delivery environment Experience in more »
Working as part of the wider team to ensure that end users receive exemplary levels of customer service, working to mandated KPI’s and SLA’s. Reporting to the Site Operations Manager, you will work towards achieving enhanced service levels for all software, hardware, and systems improvement, ensuring that issues more »
Radstock, Somerset, South West, United Kingdom Hybrid / WFH Options
Bighams Limited
IT service. This will involve ensuring that all logged calls, service requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with more »
networking architectures from scratch. Skilled in managing and optimising databases at scale. (MongoDB) Build robust observability platforms, mitigates alert fatigue, and understands SLO/SLA concepts. Proficient with Terraform with ability to Automate infrastructure provisioning and deployment processes. Proven experience responding to and resolving incidents, focusing on prevention. Experienced with more »
Claranet, Brighouse Court, Barnett Way, Barnwood, Gloucester, England
CLARANET LIMITED
appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Apply a wide more »
the job Key Tasks include: Dealing with system enquiries/problems/requests and faults received via the Service Desk in accordance with the SLA Agreements. Administrating the systems to ensure users are able to carry out their duties. Actively contribute to ensuring quality of data within systems. If you more »
end users. Responsible for dealing with development, system integration and interface enquiries, problems and requests received via the Service Desk in accordance with the SLA and for liaising with third parties as required. Act as an escalation point within the Solution Development Team for development, system integration and interface enquiries more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
JOB TITLE: 2nd Line Support Engineer SALARY: £26,000 - £32,400 BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More LOCATION: Exeter/Hybrid (3 days in 2 days at home) Our client is looking more »
model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment). Implement a Service Management Office. Work alongside and support the development of the authorities Change Management capability. Write more »
Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
minimising impacts to citizens and stakeholders. Taking a lead role in their identified area to maintaining excellent stakeholder andsupplier relationships, alongside effective performance to SLA Provide leadership, direction, management, and development to the team. To provide expert advice and act as identified area lead to deliver effective business systems to more »
SN10, Potterne, Wiltshire, United Kingdom Hybrid / WFH Options
Oakford Technology
1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per more »
