3 of 3 Remote Service Analyst Jobs in the South West

Service Desk Analyst – London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As a Service Desk Analyst , you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver … outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and More ❯

Support Analyst Location: Remote (UK-based) Type: Full-time Salary: £33,000 £36,000 per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to … excellent opportunity to support customers across UK and US time zones as part of a well-established SaaS business. You ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating … centre articles. About You We're looking for someone with a strong customer focus, technical aptitude, and a calm, problem-solving approach. Essential Skills & Experience Experience in a support analyst or helpdesk role (ideally within a SaaS environment). Ability to diagnose and resolve technical issues efficiently. Excellent written and verbal communication skills. Comfortable working remotely and independently, while More ❯

Support Analyst Location: Remote (UK-based) Type: Full-time Salary: £33,000 – £36,000 per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 – £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to … excellent opportunity to support customers across UK and US time zones as part of a well-established SaaS business. You’ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating … centre articles. About You We're looking for someone with a strong customer focus, technical aptitude, and a calm, problem-solving approach. Essential Skills & Experience Experience in a support analyst or helpdesk role (ideally within a SaaS environment). Ability to diagnose and resolve technical issues efficiently. Excellent written and verbal communication skills. Comfortable working remotely and independently, while More ❯