15 of 15 Remote/Hybrid Service Delivery Jobs in the South West

Service Delivery Manager Bournemouth Salary up to £40,000 We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business … monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service ...

Tech Onboarding Analyst, Service Transition/Service Delivery Our client, a leading finance company are looking for a contractor with service delivery/service transition experience. The team you will join (Service Transition tea) is responsible for ensuring that new or changed … minimising business-as-usual services. You will act as the link bridge between change and stable operations. The successful candidate will support the Tech. Service Transition Senior Manager in the transition of services into BAU within the Technology Operations team through the onboarding process. Engaging with the stakeholders ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Lead Portfolio Delivery Manager is a senior leadership role within DVSA, acting as the head of profession for Agile Delivery Management within one of the two core … driver value streams you will work alongside senior leaders from Digital, Operations, and Policy-to shape and deliver agency wide strategy and agile service delivery, ensuring DVSA achieves its objectives in line with the DVSA strategy, DfT Group Digital strategy, and the Blueprint/roadmap for a modern ...

Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water Location: Hybrid working (Highly flexible, UK-based - Durrington office attendance periodically) Contract Type: Permanent Salary: £42,000 - £62,500 + 5% bonus + benefits Are you passionate about service design … eager to lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team! If you thrive in a collaborative environment and are ready to make a significant impact, this is the role ...

Service Transition Analyst (Contract) Location: South West (Hybrid Aztec West/Bridgwater) Day Rate: £525 per day Inside ir35 Contract Type: Contract Duration: 6 Months Overview We are seeking an experienced Service Transition Analyst to lead and support the design, transition, and continuous improvement of IT services within … changed services are delivered into operations effectively, meeting business needs, compliance requirements, and cost expectations. You will act as a key interface between project delivery teams and IT operations, ensuring that all service introduction activities are completed to a high standard and aligned with best practice. Key Responsibilities ...

person, remote, and phone), diagnose and resolve hardware, software, and network issues, install, configure, and maintain IT equipment (PCs, laptops, printers, mobile devices), manage service desk tickets ensuring timely resolution and escalation where needed, support user onboarding and offboarding including accounts and access, assist with system updates, upgrades … compliance with data protection, cyber security, and IT policies. About You Essential: experience in an IT or digital support role, strong troubleshooting and customer service skills, knowledge of networking fundamentals and device management, relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL), and understanding of remote access ...

seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance frameworks, reporting cycles …/Six Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira/Confluence (workflow & knowledge management) Structured governance frameworks and automation tooling Experience Required Service ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. ...

well as some weekend work. This role is a 35 hour working week. Purpose of this role To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics. Your key responsibilities … queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. ...

newly created client account within a Secure environment. This is a build-from-the-ground-up position with responsibility for account leadership, delivery oversight, team development, and commercial growth. The role reports at executive level and offers a high degree of autonomy from day one. Key Responsibilities Lead … client and stakeholder engagement Grow existing contracts and identify expansion opportunities Support new business activity, including bid development and pipeline growth Work with delivery partners, suppliers, and recruitment channels to support capability needs Help define operating model, structure, and ways of working Ensure consistent delivery across all account ...

501plus an additional Digital and Data Profession allowance up to £28,560) plus plus £20,134 employer pension contribution per annum plus excellent Civil Service benefits. This role requires a minimum continuous UK residency of 10/10 years for DV vetting. Shape the Future of Digital Services … accurate Provide specialist architectural advice influencing senior stakeholders across the organisation Evaluate supplier proposals and make recommendations to senior leadership Oversee budgets and delivery from external partners ensuring scalable, secure and reusable solutions Lead the evolution of enterprise architecture across the organisation and wider government landscape Build capability, develop ...

week) Contract: Permanent Security Clearance: Advantageous About the Role CND is seeking a Public Sector Bid Writer to support our growth through the successful delivery of public sector frameworks and bid submissions. This role is central to our operations and will suit someone who enjoys ownership, variety, and working … editing compelling bid content including executive summaries and technical responses Managing framework applications, renewals, extensions, and reporting Working with internal SMEs, leadership, recruitment, service delivery, and security teams Assessing bid profitability, viability, and compliance Identifying and evaluating new framework opportunities Maintaining the CND bid content library (case studies ...

organisation based in Central Bristol. This is a hybrid role with 2 days per week onsite, offering flexibility. This role sits within an Agile delivery team focused on driving business efficiency, automation, and digital transformation, with a strong emphasis on the Microsoft Power Platform and Dynamics 365 ecosystem . … Provide support to business users and IT teams on Dynamics 365, Power Platform, and related development tools Manage and prioritise requests effectively, ensuring excellent service delivery to internal stakeholders Ideal background: Proven experience with Microsoft Dynamics 365 and Power Platform (Power Apps, Power Automate, Power BI) Experience ...

UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you’ll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure … tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What we’re looking for Proven experience in a 2nd Line or Service Desk role within an MSP Strong Microsoft 365 administration ...

Install and configure test versions of software and perform quality checks Support live system installations, upgrades, and post-deployment checks Perform routine system and service monitoring checks Identify and report areas of concern for further investigation Provide assistance with internal IT infrastructure and liaise with external suppliers where required … local government organisations for more than 20 years.The company places strong emphasis on working closely with its clients. From the initial stages through to delivery, Stopford collaborates with authorities to understand their specific needs and create scalable, cost-effective solutions. These systems are designed to improve and modernise service ...