18 of 18 Remote/Hybrid Service Delivery Jobs in the South West

Accountable for the delivery of all services. A leader of change, governance and delivery excellence. About Our Client UK Shared Business Services (UKSBS) are a public-sector, multi-client, multi-platform shared service provider, motivated to deliver the highest-quality service to our central government partner … functional team of over 350 employees to deliver a wide range of highly effective and efficient business services to our clients. Implementing a new service-oriented operating model and organisational design. Driving a step change in user experience through continuous improvement and technology adoption, enabling ever greater levels ...

Service Manager - Cheltenham, UK Up to £70,000 Depending on Experience Office in Cheltenham Active eDV required ABOUT THE CLIENT Our client is a well-established technology organisation delivering solutions into highly secure and mission-critical environments across the UK. They are known for investing in their people, fostering … collaboration, and driving innovation in complex technical domains. Due to continued growth, they are looking to appoint an experienced IT Service Manager to support evolving service delivery requirements. THE BENEFITS Flexible working options, including hybrid arrangements Private healthcare and cash health plan Holiday buy and sell scheme ...

take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs … identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project ...

take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs … identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project ...

Salary: £47,000 - £50,000 per year Location :Bristol, UK Contract : Full time, Fixed Term Contract Ecosurety is seeking a highly capable Service Manager to take full end-to-end ownership of the operational delivery of our data collection service. This role is accountable for ensuring that … Collect service is delivered efficiently, consistently, and in line with both client expectations and internal performance standards. The successful candidate will lead the operational strategy, team delivery, and continuous improvement of the serviceensuring scalable processes, strong data integrity, excellent client experience, and alignment with commercial and contractual requirements. ...

Salary: £47,000 - £50,000 per year Location:Bristol, UK Contract: Full time, Fixed Term Contract Ecosurety is seeking a highly capable Service Manager to take full end-to-end ownership of the operational delivery of our data collection service. This role is accountable for ensuring that … Collect service is delivered efficiently, consistently, and in line with both client expectations and internal performance standards. The successful candidate will lead the operational strategy, team delivery, and continuous improvement of the serviceensuring scalable processes, strong data integrity, excellent client experience, and alignment with commercial and contractual requirements. ...

Senior Network Service Lead 2-year FTC £60,000-£67,000 + Excellent Benefits Bristol - Hybrid working (2/3 Days Onsite) A major technology transformation programme is underway, and we're looking for an Senior Network Service Lead to play a pivotal role in delivering a modern … secure, and resilient enterprise network across multiple sites. Senior Network Service Lead - The Opportunity You will lead the successful delivery, transition, and ongoing assurance of a major Modern Network Programme. Working at the intersection of project delivery and operational services, you'll ensure the new network platform ...

Role: Service Manager Day Rate: Market rate Location : Exeter/Hybrid ( 2 – 3 days per week, please note there won’t be any flexibility on this requirement) Clearance : Required The role is focused on leading service delivery across a complex ICT environment, with ownership of service … stakeholder engagement at a senior level. It would suit someone who has operated across multiple platforms and can balance operational stability with continuous service improvement. Key areas of focus include: Owning and evolving ITSM strategy and governance (ITIL-aligned) Leading service improvement initiatives across operations and delivery ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. ...

trusted advisor who ensures that D&IT strategies are closely aligned with business objectives. By leveraging the 7 Pillars of Partnering (Innovation, Service & Risk Management, Value Enablement, Portfolio Management, Digital Strategy, Communication & Engagement and Delivery), the Partner proactively enables business value, drives operational efficiency, and strengthens collaboration across … Collaboration - Accountable for managing strategic digital relationships across the business and Digital and IT to ensure relevancy and performance for the business (cost, delivery, SLAs etc). Working with business stakeholders and product mangers to understand and develop business strategy, requirements, and processes and translate those into clear value ...

modern digital workplace. The Role You will: Own the Azure and Microsoft 365 infrastructure strategy and roadmap Lead day-to-day infrastructure operations, service delivery, and BAU support Manage and mentor a small team of engineers Stay hands-on with technical delivery, troubleshooting, and implementations Drive improvements … across security, resilience, automation, and performance Lead cloud migrations, modern workplace initiatives, and continuous service improvement Manage third-party vendors, SLAs, and governance Experience Required Strong hands-on experience with Azure, Microsoft 365, Intune, Entra ID (Azure AD), Exchange, and Teams On Prem to cloud migration experience Proven infrastructure ...

Engage senior client stakeholders to understand operational challenges and requirements Qualify opportunities and contribute to go/no-go decision processes Design operating models, delivery frameworks and transition plans for outsourced services Develop high-level solution architecture covering people, process and technology Produce compelling client proposals and solution documentation … Identify risks, assumptions and dependencies within proposed solutions Build business cases and ROI models demonstrating value to clients Collaborate with sales, delivery and technical teams to shape winning bids Key Requirements Experience designing outsourcing or managed service solutions Strong background in operating model design and transformation programmes Experience ...

information services across a complex and ambitious organisation ensuring they are aligned to organisational priorities, resilient to risk, and capable of supporting modern, agile service delivery This is a pivotal leadership role, combining operational oversight with strategic innovation, and offers a rare opportunity to shape how technology enables … improves outcomes for residents across the Authority Be fully aware of every aspect of the Director’s priorities in order to drive through service improvement and business transformational change Oversight of Transformation and Business Services functions, with specific responsibility for the strategic management of ICT Operations, Cyber Security delivery ...

complex market and build traction where there is not always an established footprint. This is not a generic account management role. It is not service delivery, PMO, customer success, or soft relationship management with no revenue edge. It is a commercial leadership role for someone who can open ...

working in an evolving organisational environment during a major transition. User-focused, committed to developing practical processes and guidance that support frontline staff and service delivery. What we offer We want Homes in Somerset to be a great place to work, where colleagues are proud to work ...

working in an evolving organisational environment during a major transition. User-focused, committed to developing practical processes and guidance that support frontline staff and service delivery. What we offer We want Homes in Somerset to be a great place to work, where colleagues are proud to work ...

UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you’ll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure … tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What we’re looking for Proven experience in a 2nd Line or Service Desk role within an MSP Strong Microsoft 365 administration ...