2 of 2 Remote Service Desk Analyst Jobs in the South West

Job summary An opportunity has arisen for an IT Service Desk Analyst to join the Trust's busy IT Service Desk. The successful candidate will become a key member of our team, and play a crucial role in ensuring smooth operations and excellent user support. Prior experience of working on a Service Desk in … Microsoft Office (particularly Outlook), PC Hardware, Active Directory, and IT Ticketing Systems. The successful candidate will be expected to carry out the following duties; Taking receipt of IT Service Desk support requests (primarily telephone but also email, written and in person) and logging them within the Trust's Service Desk tool. Take ownership of and responsibility … for the requests and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) in operation. Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory resolution. A) Technical Administration: 1) To ensure that all required system administration activities are carried out More ❯

Service Desk Analyst Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of … a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders … regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent More ❯