14 of 14 Remote/Hybrid Service Management Jobs in the South West

Service Desk Analyst The Opportunity We're looking for a customer-focused Service Desk Analyst to join a busy and collaborative IT team, providing high-quality technical support across a diverse technology environment. This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer … service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with the remaining time working remotely or from other agreed locations. Occasional travel ...

ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. … work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative ...

Contract Service Designer Hybrid working out Bristol HQ (Ad hoc travel per month) SC clearance is essential Up to £62 p/h Inside IR35 Short term contract (1-3 months) Are you an experienced security cleared Service Designer looking to lead the design of complex … services supporting critical missions? We are looking for a security cleared Service Designe r to join a growing UCD team, providing human-centred, evidence-based design leadership across multidisciplinary delivery teams. You will lead service design activity throughout the full DDaT lifecycle, from Discovery through to Live, helping ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Plymouth, Devon, South West England JOB TYPE: Full-Time, Permanent (Part-Time Hours will ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand … user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through ...

month contract , paying up to £700 per day , with hybrid working available . The successful candidate will bring extensive experience across capacity management, performance analysis, infrastructure planning and project management , ideally gained within large-scale, complex or secure environments. Key Responsibilities Lead capacity and performance management across … performance models, forecasts and long-term capacity plans. Analyse infrastructure performance and utilisation across physical, virtual and cloud environments . Produce dashboards, reports and management information to support technical and business decisions. Work closely with technical teams, service managers, suppliers and stakeholders to translate business demand into infrastructure ...

maintenance and operation of physical compute platforms and associated systems. Working closely with Project teams to deliver new capabilities and infrastructure changes. Collaborating with Service Operations and BAU teams to resolve incidents and maintain service availability. Managing assets and configuration records across approved systems. Supporting Change Management and Configuration Management processes. Assisting with Data Centre operations across additional sites. Participating in an on-call rota and supporting out-of-hours maintenance, change activity and break-fix work. What you'll bring: Experience working within a Data Centre or IT infrastructure environment. Knowledge of server installation ...

reliable and effective IT support. The Role As a Deskside Analyst, you will act as the primary escalation point for complex IT incidents and service requests that cannot be resolved by the Service Desk. Working both remotely and on-site, you will provide advanced technical support, perform detailed … diagnostics, and ensure issues are resolved efficiently and effectively. You will play a key role in maintaining service reliability, supporting business-critical systems, and delivering a high-quality user experience while adhering to ITIL best practices. Key Responsibilities Act as the main technical escalation point for complex IT incidents ...

seeking someone who enjoys bringing clarity to complexity and thrives in a fast‐paced technology environment. You'll combine strong delivery management skills with enough technical knowledge to provide effective oversight and support to a specialist team, and bring: Proven experience in delivery management, project coordination or operational … validate technical solutions, changes or implementation plans. Strong organisational and planning skills, with experience managing workload, resource allocation and delivery schedules. Experience using delivery management tools such as Azure DevOps, Jira or similar platforms. Excellent communication and stakeholder management skills, with the ability to build trusted relationships across ...

Managers who have experience delivering complex digital, engineering and business transformation initiatives across the engineering lifecycle. Whether your expertise lies in Software Engineering, Configuration Management, Digital Thread, Manufacturing, Capability Demonstrations, Systems Engineering or Enterprise Integration , we’d love to hear from you. As a Delivery Manager, you’ll lead … governance and standard ways of working. Supporting the implementation of Digital Thread and Digital Continuity across engineering and manufacturing environments. Delivering improvements across Configuration Management, Software Engineering, Manufacturing Engineering, Systems Engineering and Capability Demonstration activities. Coordinating cross-functional teams, suppliers and technology partners to achieve successful programme outcomes. Ensuring ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

role, client allows full remote working Essential Experience: Demonstrate experience as a SOC Manag er, Effective in deploying resources In-depth knowledge of incident management processes Can deliver an effective security monitoring capability, threat intelligence and assessment Managing relationships (external vendors, managed security service providers, technology partners … benefit of a quick start date Desirable: CISSP, CISM or equivalent professional cybersecurity certification Experience with Cloud Security (AWS, Azure) ITIL Foundation ( or equivalent) service management qualification What you will gain: Amazing rate for great affordability Remote working that you can spend less time travelling and enjoy some ...

part-time temporary basis.This is a flexible opportunity suited to someone who has experience supporting technology transformations, operating model changes, or managed service transitions. You may come from a consultancy background or have worked within an MSP environment and understand the challenges of managing technology services from the customer … side. Key Responsibilities: Provide strategic advice and independent oversight across IT services Support technology strategy, operating model, and transformation planning Oversee service providers, performance, governance, and delivery Identify technology risks and support resilience and business continuity Provide senior stakeholders with clear updates, insight, and recommendations Support the transition ...

role in maintaining secure, reliable and scalable IT services while supporting both internal users and client-facing environments. Working within the IT Service Desk and Infrastructure team, you'll help deliver operational excellence, support IT projects and contribute to the ongoing evolution of the organisation's cloud platform. … infrastructure, including virtual machines, networking, storage and backup services. Monitor the health, availability and performance of Azure-hosted services and respond to incidents and service requests. Manage Microsoft 365 administration, user accounts, identity management and SaaS applications. Support Azure networking, security controls, monitoring and operational governance. Provide ...