1 to 25 of 29 Remote/Hybrid Service Management Jobs in the South West

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … critical defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements ...

technical-support performance of a complex operational capability once solutions enter service. You will provide leadership across a multidisciplinary PDS team and coordinate engineering, service, commercial, supply-chain and programme stakeholders. You will shape the forward PDS plan, priorities and performance framework, including technology refresh, obsolescence, resilience, capability … cost, quality and contractual measures. Lead the transition of new or changed solutions into operational support and assure their continued supportability throughout the in-service lifecycle. Provide broad technical leadership across hardware, software, system integration, obsolescence and test, drawing on specialist expertise while maintaining an end-to-end view ...

support and improve the internal IT environment of an established, technology-led business. This is a hands-on role combining advanced IT support, endpoint management, cloud application administration, identity and access management, service management and workplace technology. You will act as an escalation point for complex … administering cloud-based platforms, automating repetitive tasks and delivering excellent support to both office-based and remote colleagues. Key Responsibilities 1. IT Support and Service Delivery Act as an escalation point for complex incidents and service requests, taking ownership through to resolution within agreed SLAs. Triage, prioritise ...

operations. **What you will do as a Senior Platform Engineer*** Operate, maintain and support secure cross-domain gateway services across highly controlled environments.* Monitor service health, investigate issues and support incident, problem and change activity in line with agreed service processes.* Maintain secure configurations, transfer policies, rule sets … supporting documentation.* Support patching, upgrades, vulnerability remediation and service continuity activities.* Troubleshoot gateway, platform, network and data transfer issues across security boundaries.* Produce and maintain operational documentation, including build records, support guides, runbooks and configuration baselines.* Work with security, service management, engineering and customer stakeholders to ensure ...

invest in you!. Job Description Here at our client, we are currently recruiting for a ServiceNow Developer to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … client managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … such as SharePoint, Dynamics, or other business-critical platforms.* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … e.g. SIEM, EDR) that underpin threat detection and response* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management ...

invest in you!. Job Description Here at our client, we are currently recruiting for a senior ServiceNow Architect to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … client managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

operational support that keeps critical customer services secure, available and fit for purpose. Your work at our client will see you solve customer and service problems in an agile, innovative and team-centric manner. This is an operational role supporting highly controlled environments, requiring regular on-site working … close collaboration with senior engineers, service management, security and customer teams. Our client is seeking a Platform Engineer to join the Cyber & Security Solutions Division team. This role is focused on operating, maintaining and improving platform and systems engineering solutions that underpin critical defence, government and public sector ...

alongside the IT Technical Lead, you'll turn technical priorities into practical improvements while using your expertise to resolve issues, guide colleagues and enhance service delivery. Your responsibilities will include: Managing the performance, resilience and lifecycle of cloud services, infrastructure, devices and applications. Administering Microsoft 365, Entra ID, identity … access management, endpoint security and corporate SaaS applications. Maintaining corporate networks, including firewalls, switches, wireless, VPN, DNS and DHCP. Implementing configuration changes, integrations and automation to improve efficiency and consistency. Monitoring service health, capacity, performance and security, proactively addressing risks and vulnerabilities. Leading complex incident resolution, root-cause ...

environment includes both Legacy and modern platforms, primarily hosted on-premises within a VMware-based infrastructure. Key Responsibilities: * Work independently to enhance alerting, event management, and operational visibility. * Onboard an existing backlog of Servers and other devices into monitoring. * Assist with troubleshooting, root cause analysis, and monitoring-related incidents. … including ServiceNow integration improvements and CMDB alignment. * Assist in observability initiatives such as APM, DEM, and Azure monitoring capabilities. * Collaborate with infrastructure, application, and service management teams to improve monitoring coverage and service visibility. Key Skills & Experience: * Strong experience in SolarWinds Orion Platform administration and configuration. * Windows ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. System Administration & Landscape Operations Manage full-life cycle … refreshes, Kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

based, NCSC-assured consultancy specialising in the design, testing, and delivery of secure information and communication systems, recognised for its expertise in risk management and audit review within the defence and security sector. An exciting opportunity has arisen for an Applications Engineer to deliver hands‐on engineering support … month hybrid contract based in Corsham. The ideal candidate will support application deployment, configuration, and lifecycle management across enterprise environments, covering full lifecycle delivery from design and integration through to testing, deployment, and operational support within a secure, regulated environment. Responsibilities: Deploy, configure, and support enterprise applications across Windows ...

leading defence company is recruiting for a Network Service Coordinator to support a centralised Network Service Function. Reporting directly to the Network Service Specialist, you will play an important role in supporting the delivery and continuous improvement of network services, working closely with colleagues across Network Security … Network Operations, Network Projects and the wider Information Management function. If you have a background in IT service management and are looking for a role where you can contribute to service improvement and make a genuine difference, we would be keen to hear from you. ...

days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within a technical testing environment. The successful candidate will have … experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested and solutions meet the required business ...

Customer Onboarding & Transition Specialist Department: Service Operations Employment Type: Permanent Location: Exeter Compensation: £35,000 - £40,000/year Description Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel … ensure every onboarding is exceptional. Key Responsibilities You’ll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase ...

month contract , paying up to £700 per day , with hybrid working available . The successful candidate will bring extensive experience across capacity management, performance analysis, infrastructure planning and project management , ideally gained within large-scale, complex or secure environments. Key Responsibilities Lead capacity and performance management across … performance models, forecasts and long-term capacity plans. Analyse infrastructure performance and utilisation across physical, virtual and cloud environments . Produce dashboards, reports and management information to support technical and business decisions. Work closely with technical teams, service managers, suppliers and stakeholders to translate business demand into infrastructure ...

operational capability behind LV=’s Microsoft Azure cloud estate. You’ll take ownership of day-to-day operational health across Azure Platform as a Service (PaaS) and Azure Kubernetes Service (AKS), bringing together technical leadership, Site Reliability Engineering (SRE) principles and strong service management. As a leading … Bournemouth, Hitchin or Exeter office on a hybrid working basis. Key responsibilities Working closely with Cloud Engineering, Platform Engineering, Cyber Security, Service Management and application and product teams, you’ll: Establish and lead Cloud Operations, defining service ownership, support arrangements, operational controls, priorities and measures of success. ...

security. The successful candidate will act as a senior technical escalation point, lead technical discovery and solution delivery, maintain high-quality documentation, and drive service reliability and continuous improvement. Due to the nature of the customer environments supported, candidates must be eligible to obtain UK Security Check (SC) clearance. … Provide senior consultancy and infrastructure support across multiple managed service customers and technologies. Act as a technical escalation point for Microsoft Exchange, Exchange Online, Citrix, Windows Server, identity, virtualisation, networking, backup, monitoring, and cloud-related incidents and service requests. Support, administer, troubleshoot, and improve Microsoft Exchange Server, hybrid ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting‐edge innovation backed by market‐leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing … exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through ...

alignment with secure-by-design principles, engineering governance and customer requirements. Take ownership of technical delivery within work packages, including planning, estimation, resourcing, risk management, progress reporting and technical acceptance. Coordinate and provide technical direction to multidisciplinary engineering teams, ensuring activities are delivered to the required cost, quality … automation, reusable engineering patterns, common standards and lessons learned. Provide input to technology strategies, feasibility studies, innovation activities and future capability planning. Undertake line-management or people-leadership responsibilities where these form part of the agreed role. What you’ll bring Extensive technical experience across platform and infrastructure engineering ...

objectives. Desirable Experience supporting UK Defence, MOD, national security, government or critical national infrastructure organisations. Knowledge of Defence security policies, assurance approaches and risk management methodologies. Experience contributing to security assurance and accreditation activities for secure systems. Familiarity with classified or sensitive environments and associated security controls. Understanding … procurement and capability delivery programmes. Beneficial Knowledge Government and industry security frameworks such as HMG Security Policy Framework (SPF), ISO 27001 and NIST. Risk management methodologies and security assurance frameworks. Enterprise and security architecture approaches including TOGAF and SABSA. Cloud security and secure digital transformation programmes. Security operations, vulnerability ...

maintenance* Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments* Platform administration including patching, upgrades, configuration, and account management* Monitoring, alerting, and incident response for platform services* Incident and problem management, including troubleshooting and root cause analysis* Networking concepts (TCP/… operational tasks (PowerShell, Bash, Python, or similar)* Knowledge of cyber security controls and accreditation requirements* Experience supporting systems across the engineering lifecycle (transition into service, run, and improvement)* Delivery within secure/enterprise/defence environments## ## Desirable:* Experience supporting platforms such as CyberArk (PAM), PKI services, or cross ...

artefacts, including design documents and operational guides Excellent troubleshooting, analytical, and communication skills Experience in complex programmes within large technical teams Knowledge of ITIL service management principles Current DV clearance or SC clearance and be willing and eligible to undergo DV clearance Desired Skills Experience in defence ...

Rotork is seeking an experienced, people-focused Service Desk Manager to lead our Global Service Desk and deliver outstanding IT support across the business. This role drives improvements, develops teams, and shapes service standards to enhance customer satisfaction and efficiency. You will oversee day-to-day operations … manage stakeholders, and implement IT service management policies. The position offers a hybrid work model and the chance to impact employee experience globally. #J-18808-Ljbffr ...