ServiceManager (2nd Line Desktop IT Support Engineer) Job title ServiceManager (2nd Line Desktop IT Support Engineer) Salary Starting from £38,249, rising to £45,413 This is a great opportunity for you to develop your IT and Audio Visual (AV) career alongside increasing your line management and team … and exposure to a variety of challenges and problems that will build your expertise. About the role You will lead the team to provide an outstanding IT and AV service to both our students and staff. Monitoring and reporting on service requirements, you will assist in developing the SupportService, whilst nurturing positive relationships with … knowledge base and self-help guides Work on projects/small works as required and as staff resource allows. Line management and mentoring responsibility for a small team of service analysts Monitoring and reporting on service requirements Deploying the team in an effective manner Suggesting and implementing service improvements as agreed with the Principle ServiceManagerMore ❯
Principal ServiceManager (Standard Support) Department : Digital, Data & Technology Group Salary : Starting from £46,735, rising to £55,755 Closing date : Thursday 31 July 2025 About the role The Principal ServiceManager is key to the delivery and optimisation of IT supportservices to the University. With proven success in … leading and improving IT servicesupport, they are responsible for the provision of 1st and 2nd line support. This includes assistive technology support and incident management. Their focus is on optimising the user experience, enabling prompt responses to support requests and minimising escalations through proactive identification of improvement opportunities with associated action. The … role holder is responsible for operational IT Service Delivery by their teams: ensuring provision of quality services managed in accordance with agreed service levels, standards and policies. They are responsible for the day-to-day management of teams including planning the resources and capabilities required. Strong working relationships with colleagues across the department is essential to enable collaborative More ❯
Principal ServiceManager (Standard Support) Department : Digital, Data & Technology Group Salary : Starting from £46,735, rising to £55,755 Closing date : Thursday 31 July 2025 About the role The Principal ServiceManager is key to the delivery and optimisation of IT supportservices to the University. With proven success in … leading and improving IT servicesupport, they are responsible for the provision of 1st and 2nd line support. This includes assistive technology support and incident management. Their focus is on optimising the user experience, enabling prompt responses to support requests and minimising escalations through proactive identification of improvement opportunities with associated action. The … role holder is responsible for operational IT Service Delivery by their teams: ensuring provision of quality services managed in accordance with agreed service levels, standards and policies. They are responsible for the day-to-day management of teams including planning the resources and capabilities required. Strong working relationships with colleagues across the department is essential to enable collaborative More ❯
Principal ServiceManager (Standard Support) Department : Digital, Data & Technology Group Salary : Starting from £46,735, rising to £55,755 Closing date : Thursday 31 July 2025 About the role The Principal ServiceManager is key to the delivery and optimisation of IT supportservices to the University. With proven success in … leading and improving IT servicesupport, they are responsible for the provision of 1st and 2nd line support. This includes assistive technology support and incident management. Their focus is on optimising the user experience, enabling prompt responses to support requests and minimising escalations through proactive identification of improvement opportunities with associated action. The … role holder is responsible for operational IT Service Delivery by their teams: ensuring provision of quality services managed in accordance with agreed service levels, standards and policies. They are responsible for the day-to-day management of teams including planning the resources and capabilities required. Strong working relationships with colleagues across the department is essential to enable collaborative More ❯
