2 of 2 Remote Support Specialist Jobs in the South West

Remote-first role with flexible working hours. Opportunity to shape your role and contribute to product evolution. Join a fast-growing tech company expanding internationally. Were hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector. This is a customer-facing role where youll manage onboarding, deliver training, and resolve … support queries across a suite of applications. You'll be joining a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions! What experience youll need to apply Proven experience in training delivery and support of SAAS products. Familiarity with support platforms such as Zendesk, Jira, or Confluence. Strong … or route optimisation tools. Knowledge of local government or public sector services. Interest in process improvement and emerging technologies such as AI. What youll be doing As a SaaS Support Specialist, youll play a key role in ensuring customers have a smooth and successful experience with the software. Youll be responsible for troubleshooting and resolving user queries from More ❯

network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Magdalene is hiring a Service Support Specialist to join its Network Operations Centre in the UK. The role is hybrid, requiring 5 days per week at the HQ in St Ives, Cambridgeshire, with the … remainder remote. Youll support a key customer by delivering high-quality administration and customer service, assisting field engineers and contractors, managing maintenance schedules, and updating ticket systems. Responsibilities include monitoring site alarms and CCTV, maintaining trackers, producing reports, and ensuring smooth site transitions. Youll collaborate with NOC colleagues, engineers, and customers in a fast-paced environment. Additional tasks may … be assigned by management as needed to support operations. What youll bring? Excellent written and verbal communication skills are essential, along with strong attention to detail and accuracy. You must be able to manage your time effectively, prioritise urgent tasks, and meet tight deadlines. Exceptional customer service and a positive, solution-focused attitude are key to building strong relationships More ❯