6 of 6 Remote Technical Support Specialist Jobs in the South West

your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Franklin Fitch Recruitment Consultant at Franklin Fitch Third Line Support Analyst Location: Bath An award-winning, market-leading MSP based in Bath is looking for a 3rd Line Support Analyst to join the Service Desk team. The Role … from our 2nd line team, whilst working with the Service Manager to identify areas for improvement for our clients on the Service Desk. Our 3rd line engineers also provide technical expertise to all areas of the business as required, from project planning to security and maintenance. We truly care about our clients and want to help them get back … to their role as efficiently as possible. Key Responsibilities: Providing excellent customer experience, through friendly, helpful technical issue resolution. Collaborate with 1st and 2nd line support teams to escalate, troubleshoot and resolve issues efficiently. Recording incoming support requests and maintaining detailed, accurate notes and time records. Referencing and updating client documentation and user guides. Perform system upgrades More ❯

Success Reports to: Regional Customer Success Manager/Team Lead Job Description: Are you a proactive and tech-savvy problem solver with a passion for delivering world-class customer support? We’re looking for a Technical Application Support Specialist to join our growing global team and play a pivotal role in supporting our diverse suite of … industry-leading products. Your Mission As a Support Specialist, you’ll be experienced in diagnostics with the ability to investigate and resolve complex application problems in bespoke solutions. You will be responsible for delivering exceptional technical support to our global customer base, ensuring low downtime, fast resolution, and outstanding service. This is a senior role, suitable … Document all customer contact and ticket progression professionally on the incident management system for cross-team collaboration and consistent customer experience Replicate customer issues when appropriate for deeper understanding Support junior team members to develop diagnostic skills and system knowledge Build and maintain good customer relationships through conference calls, independently when appropriate Provide lead application support for Gresham More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Technical Support Specialist Are you a Technical Specialist with a background of providing second and third-line support This is a great opportunity to join a fun technical team and develop in your career. Position: Technical Support Specialist Location: Swindon/Hybrid Hours: Full-time Salary: £34,000 to … and the second round is in person at the Swindon office on 16 July 2025. The Role Part of the Technology team, this role involves the provision of systems support on a range of systems. This role supports the full range of Technology Support Desk duties, and you will be one of the first points of contact for … be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. About You We are looking for someone with experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online More ❯

Technical Support Specialist, NFP PEOPLE 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Technical Support Specialist Are you a Technical Specialist with a background of providing second and third-line support? This is a great opportunity to join a … fun technical team and develop in your career. Position: Technical Support Specialist Location: Swindon/Hybrid Hours: Full-time Salary: £34,000 to £38,000 per annum Contract: Permanent Closing Date: Sunday 29 June 2025 Interview Date: The first round is online on 8 July 2025, and the second round is in person at the Swindon … office on 16 July 2025. The Role Part of the Technology team, this role involves the provision of systems support on a range of systems. This role supports the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls More ❯

within the last 4 years in the UK. Role Overview Join our team and work directly with our customers to customize VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. This is a hybrid position with working from … the role. Experience configuring or troubleshooting network is desirable Working with MySQL - any exposure to MySQL or equivalent is beneficial ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus Who you are You are detail oriented, quickly identifying issues and consequences in technical support You are collaborative and empower colleagues … skills, feedback and challenges What you'll do Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success Support engineers remotely whilst they are on-site, identifying and troubleshooting issues Build comprehensive documentation around customers in your portfolio and More ❯