Guernsey, Channel Isles, South West, United Kingdom
Verus Recruitment Partners Ltd
in relation to this vacancy and is an Equal Opportunities Employer*** Keywords: Service Review Manager, MSP, Managed Service Provider, Service Delivery Manager, Service Delivery, SLA Management more »
and able to carry out a physical job as climbing poles is our business. Able to work in teams or alone to meet our SLA KPI' s set by our partners. Willing to work in other locations within the UK if required (accommodation provided) Key requirements: Completing customer installations in more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown Asset Management Limited
PIR process and helping to produce the RCA Managing tickets logged in ServiceNow and Jira, including Incidents, Changes, Requests and Problems, effectively and to SLA Managing Product backlog, prioritising service based on business value Helping to deliver the product vision and strategy, collaborating with stakeholders and making sure that technical more »
critical networks connected and protected 24/7. Traffic Engineer - What you'll do: Complete planned periodic inspections in line with agreed schedules and SLA's Complete maintenance in line with agreed schedules and SLA's Attend assigned reactive faults as required by the contract Interrogate all types of Traffic more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown Asset Management Limited
PIR process and helping to produce the RCA Managing tickets logged in ServiceNow and Jira, including Incidents, Changes, Requests and Problems, effectively and to SLA Managing Product backlog, prioritising service based on business value Helping to deliver the product vision and strategy, collaborating with stakeholders and making sure that technical more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown Asset Management Limited
Experience providing LAN/WAN support and project services within an enterprise environment Corporate Wireless infrastructure management Managing workload within an ITSM solution, ensuring SLA adherence Excellent communication skills and customer focus Ability to plan, prioritise and complete your own work Willingness to engage with and work in other technologies more »
procedural documentation and relevant reports * Supporting the roll-out of new applications and setting up new user accounts/passwords etc. * Responding within agreed SLA's to call-outs * Prioritising and managing a range of open cases at any one time * Establish working relationships with customers and suppliers The Technical more »
Working as part of the wider team to ensure that end users receive exemplary levels of customer service, working to mandated KPI’s and SLA’s. Reporting to the Site Operations Manager, you will work towards achieving enhanced service levels for all software, hardware, and systems improvement, ensuring that issues more »
High technical ability, strong communication skills together with an ability to troubleshoot and deliver solutions for complex requirements o Experience of delivering services under SLA and/or project based conditions o Flexible working and own a full clean UK driving licence The following skills are desirable: o Ability to more »
IT support to both local and remote users, swiftly addressing and resolving technical issues and responding to help desk tickets in line with department SLA’s. Innovative Problem Solving: Troubleshoot and resolve complex IT issues, leveraging your technical expertise and innovative thinking to find effective solutions. Device Management: Oversee the more »
IT Service Desk Analyst-£23,000-£26,000 Key Responsibilities Troubleshoot and Resolve Issues: Use the IT helpdesk workflow to resolve issues and complete requests within SLA. Call Handling: Deliver high-quality call handling, both in and out of hours. more »
Chester-Le-Street, England, United Kingdom Hybrid / WFH Options
ITPS
duties include detailed documentation and incident tracking using the Halo platform, alongside escalating unresolved issues to specialists or management. The role requires adherence to SLA agreements and process guidelines, with a focus on delivering outstanding service and maintaining clear communication with customers. Core Responsibilities: · Monitor & maintain network devices to drive more »
Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco more »
Responsibilities Work individually, as part of the field service team and wider organisational teams to achieve right first-time resolution of work within customer SLA’s without compromising safe working practices Carry out the field related installation, commissioning and integration activities associated with agreed project work Assist in the development more »
you will be responsible for: Maintaining the network for internal engineering solutions, such as customer remote access. Resolving Networks related Incidents raised within contracted SLA timescales. Providing Networks 3rd line support. Completing IT Health Check remediation changes. Supporting the wider Network engineering team in network solution delivery and continuous improvement. … incident management system and liaise with other team members and Service Desk to ensure that all Network related Incidents are dealt with within contracted SLA timescales. Provide proactive problem management to drive down numbers of Incidents raised. Responsible for ensuring the proactive monitoring and maintenance of SSS Engineering solutions, installing more »
procedural documentation and relevant reports * Supporting the roll-out of new applications and setting up new user accounts/passwords etc. * Responding within agreed SLA's to call-outs * Prioritising and managing a range of open cases at any one time * Establish working relationships with customers and suppliers The IT more »
skilled in Technology and electronic products and service areas to ensure fault calls are responded to in an efficient and timely manner within give SLA’s. If you have worked within any sort of telecoms/IT company, then you could be a great fit for this role. Working as … routers/firewall Knowledge of Hyper-V and VMWare Veeam Back Up Good customer servicer experience Have the ability to work under pressure to SLA’s and work to tight deadlines Have strong attention to detail Have good time management skills Be a team player Be highly organised You will more »
Employment Type: Permanent
Salary: £28000 - £33000/annum 23 days holiday + bank holiday
working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs -Maintaining 95% or above on service desk SLA agreements -Maintaining the IT network, ensuring that any items of risk are highlighted or removed from the infrastructure -Answering incoming telephone calls, tickets and emails more »
support and advice on appropriate solutions, workarounds, and essential security. Assisting in the identification, analysis, and escalation of problems, owning through to resolution. Meeting SLA in delivering effective request fulfilment. Maintaining and updates, systems, applications, hardware and platforms. *Requirements* Core competencies ·Foundational knowledge of ITIL best practice principles. · Incident Management more »
2nd Line Support Engineer South-West London - 5 days a week onsite £40,000 - £45,000 + perm benefits Eligibility to gain SC Clearance is needed! Thus, meaning applicants will have needed to be living in the UK for the more »
Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco more »
