of our company and our purpose Support customers via telephone/video calls and the company's online support desk Work closely with customers to understand requirements, develop User AcceptanceCriteria and configure (where possible) new functions Support the Head of Customer with maintaining our internal processes and keeping client spaces up-to-date Weekly, Monthly, Quarterly, and … experience working in a customer success role Previous experience working in a small to medium-sized business An active interest in technology, including knowledge of SaaS products UAC (User AcceptanceCriteria) is documentation that clearly outlines functional requirements. The documentation is created by Sport:80 through consultation with the customer. No work is scheduled until the 'UAC' is More ❯
AI use cases Translate complex AI concepts into clear epics, features, and user stories aligned with business value Maintain a transparent and prioritized backlog in JIRA Ensure documentation and acceptancecriteria meet delivery and testing needs Agile Delivery Leadership Partner with the LCP Platform Engineering Lead and AI Tech Lead to manage delivery through sprints Run backlog grooming More ❯
AI use cases Translate complex AI concepts into clear epics, features, and user stories aligned with business value Maintain a transparent and prioritized backlog in JIRA Ensure documentation and acceptancecriteria meet delivery and testing needs Agile Delivery Leadership Partner with the LCP Platform Engineering Lead and AI Tech Lead to manage delivery through sprints Run backlog grooming More ❯
customisation of the ShareDo platform within agile delivery environments. Collaborate within agile teams to deliver high-quality, secure, and scalable solutions using the ShareDo platform. Translate business requirements and acceptancecriteria into effective technical configurations and customisations. Apply industry best practices to ensure robust and maintainable solutions. Stay current with platform updates and proactively identify opportunities for improvement More ❯
customisation of the ShareDo platform within agile delivery environments. Collaborate within agile teams to deliver high-quality, secure, and scalable solutions using the ShareDo platform. Translate business requirements and acceptancecriteria into effective technical configurations and customisations. Apply industry best practices to ensure robust and maintainable solutions. Stay current with platform updates and proactively identify opportunities for improvement More ❯
