IT Support Engineer
Sheffield, Ecclesall, South Yorkshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Adria Solutions Ltd
IT Support Engineer - Sheffield Our client based in Sheffield is currently looking for an experienced IT Support Engineer. As a IT Support Engineer, you'll handle software and hardware support for our client's diverse product portfolio. Key Responsibilities: Provide software … and hardware support via phone and ticketing system. Deliver excellent customer service consistently. Investigate and resolve support cases remotely. Support all products. Adhere to Service Level Agreements. Identify and rectify the root causes of problems. Collaborate with teams to provide solutions. Provide feedback to sales and product … teams. Offer on-site support for critical issues. Requirements: Experience in a customer-focused role in a software environment. Knowledge of IP Networking within a video environment (IP addressing, subnetting, routing, VLANs, TCP, UDP, Unicast, and Multicast transmission). Hands-on experience in troubleshooting Windows-based operating systems, including more »
Employment Type: Permanent
Salary: £28000 - £32000/annum
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