Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
practices. At a technical level, an awareness of the following would be beneficial: - Active Directory user administration - Google Gsuite experience, OSX skills, Android, ChromeOS ITILcertification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM … platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to learn and grow. DFS Benefits Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount more »
Hardware, Software, Systems, Networks and Printers MS Exchange Active Directory/Azure/Intune/Endpoint IOS Windows 10/11 VPN Configuration Desirable: ITIL Qualification Please note that for this role candidates will require an Enhanced DBS check to be successful, if you believe you would be a more »
technical and operational strategies. Manage and optimize the support helpdesk operations, ensuring timely resolution of tickets and maintaining service level agreements (SLAs). Utilize ITIL best practices to streamline helpdesk processes and drive operational excellence. Monitor and report on key performance indicators, driving continuous improvement initiatives. Other duties: Cover … 6.00pm calls go to an outsourced answering service who assess call and pass to Engineer/Help Desk Manager on call if required. Qualifications: ITIL qualification is preferred. Proven experience in a senior technical people management role, particularly in an IT helpdesk environment. Strong understanding and experience with ticketing more »
