7 of 7 ITIL Certification Jobs in Yorkshire

IT support or similar technical helpdesk environment Good familiarity with Microsoft 365 (Teams, Outlook, SharePoint, etc.) Comfortable working with ITSM systems to manage incidents and requests Solid understanding of ITIL principles and service desk best practices Strong interpersonal skills - calm, clear, and professional under pressure Self-starter with excellent time management and problem-solving ability Bonus Experience (not essential … Exposure to Microsoft Azure environments ITIL certification Hands-on experience with 2nd line support tasks Company Benefits This company offers more than just a job - they offer a chance to grow. With a workplace culture that values curiosity, development, and collaboration, you'll be encouraged to stretch your skills and achieve your professional goals. You’ll join a More ❯

of IT Service Delivery best practices. At a technical level, an awareness of the following would be beneficial: - Active Directory user administration - Google Gsuite experience, OSX skills, Android, ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/… triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to learn and grow. DFS Benefits Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance the time you need to rest More ❯

Entra Cloud migrations Experience needed Minimum 5 years' experience in similar roles Experience of working in an SME environment with circa 1000+ users Experience working with and/or ITIL qualifications Hold industry relevant qualifications such as MCSE Outstanding problem solving and troubleshooting ability Cyber Essentials Plus experience ISO27001:2022 experience Windows server cloud migrations Hays Specialist Recruitment Limited More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

define all Support SLAs and KPIs, ensuring efficient and effective processes within the team. The role requires hands-on experience with our helpdesk software, currently Freshdesk, and with Jira. ITIL certification and a proven track record of building and leading Support or Service Desk teams are essential. What you'll be doingto make a difference: Lead, mentor, and … closely with Partner Managers (CSMs) and Project Management teams to ensure alignment, effective escalation handling, and enhanced customer experience. Develop and refine support processes and best practices, aligning with ITIL principles. Drive initiatives to build and scale the Support Team, ensuring the team structure and skills align with business growth. Produce regular reports and insights on support performance, customer … Effective collaboration with internal stakeholders, including Partner Managers (CSMs), Consultants and Project Management teams, leading to reduced issue escalation and improved product outcomes. Continuous improvement of support processes, leveraging ITIL principles and industry best practices. Efficient use of Freshdesk and Jira, ensuring accurate tracking, reporting, and cross-team communication. Reduction in the backlog of support tickets and ongoing management More ❯

services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL qualified or equivalent experience. Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services. Ability to contribute and steer resolution in major incident meetings More ❯

services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL qualified or equivalent experience. Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services. Ability to contribute and steer resolution in major incident meetings More ❯