Service Desk Analyst
- Hiring Organisation
- Devonshire Appointments
- Location
- S66, Hellaby, Rotherham, South Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum
performance, and customer feedback. Contribute to the creation and maintenance of knowledge base articles and support documentation. Ensure all Service Desk activities comply with ITIL standards, organisational policies, and regulatory requirements. Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. … ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email ...