accurate records of incidents, requests, and solutions to support effective tracking and Qualifications and Experience Technical Working knowledge of an ITSM tool, preferably ServiceNow. ITILFoundation certification. Working knowledge of ISO27001. Experience with Citrix Desktop Director. Proficiency in Microsoft Office products, including M365/Teams. Familiarity with document … manage changing priorities. Flexible approach to working on a rota basis and providing necessary cover when required. Understanding of and experience working within the ITIL Service Delivery framework. Willingness to attend relevant training courses for professional development. Flexibility to undertake additional duties as required to support business-as-usual More ❯
York, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Redcentric
with a pro-active approach to workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITILFoundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable Please note, this is a More ❯
Greater Sheffield Area, United Kingdom Hybrid / WFH Options
SoloProtect UK
attend site when required, including when on call. Nice-to Have (But Not Essential): Certifications like CompTIA A+, Network+, or Security+ Microsoft Azure or ITILFoundation Certification. What Makes You a Great Fit? You’re adaptable, organised, and thrive under pressure. You have a calm and rational approach More ❯
and a strong sense of initiative to the role, with key responsibility for delivering 3rd line ICT support across the business. In alignment with ITIL best practices, this individual will be involved in managing and supporting their infrastructure, servers, and services. A key part of the role will be … and Firewalls A valid driver’s license and access to personal transportation Familiarity with endpoint security solutions Experience working with VoIP systems Desirable Qualifications ITILFoundation certification Knowledge of Linux systems such as Red Hat Enterprise Linux or CentOS Experience with mobile device management platforms like Intune or More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Ligentia
metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITILFoundation Certification. Proficiency in IT service management tools and software. Ability to analyse data and generate actionable insights. Strong problem-solving skills and … attention to detail. Knowledge of industry best practices in IT service delivery. ITIL 4 certification or equivalent. CompTIA A+. We offer a hybrid working environment, requiring on average 3 days a week from our Leeds office for collaboration and team meetings. This balance ensures you have the flexibility to More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
In Technology Group Limited
leadership, and stakeholder management skills. Proficiency in project management methodologies like Agile, Waterfall, or PRINCE2. Desirable: Project management certifications (e.g., PRINCE2, PMP, AgilePM). ITILFoundation certification. Benefits: Highly competitive salary with regular reviews. Hybrid working model (2 days in Sheffield office). Comprehensive private healthcare package. Enhanced More ❯