1 of 1 Remote Resource Management Jobs in South Yorkshire

goals and deliver exceptional customer service. Support a culture of continuous improvement, responding to change and promoting a collaborative culture and sharing knowledge. Implement customer service best practices, performance management, resource management and ensure the team KPIs are adhered to. Set performance targets and KPIs for the team and regularly monitor their performance to ensure individual and … efficiency and service quality. Monitor customer feedback and use it to improve customer care processes and service delivery. Provide regular reports on team performance and customer service metrics to management Ensure customers are given excellent levels of service during all interactions Conduct training sessions to ensure that team members are equipped with the necessary skills and knowledge to deliver … Marketing and Development teams to align messaging, product enhancements, and support processes with customer needs and feedback. Skills required Minimum of 3 years of experience in a customer service management role Experience with contact centre technology, and deploying AI automation solutions Strong leadership abilities with the ability to motivate and inspire team members. Excellent written and verbal communication skills. More ❯