2 of 2 Remote/Hybrid Change Management Jobs in Southampton

junior engineers to improve overall team capability. Client Site Visits: Attend customer locations for physical installations, complex troubleshooting, or emergency break-fix scenarios. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root … causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer ...

configuration of fields, workflows, dashboards and saved searches to optimise system functionality.Additionally, you will:- Deliver user training and support sessions- Co-ordinate and support change management activities- Maintain documentation for processes, configurations and user guides- Support testing of system updates, releases and change requests- Assist with ...