Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to … take the step into a management position. Key Skills: Microsoft stack (Azure, AD, Exchange etc) Networking (TCP/IP, DNS, DHCP, etc.) Firewall, Router and Switch Management Remote Access and VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas … like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure more »
Bath, Fareham, London, Southampton, Teddington The Role Supporting Complex Change to Transform Organisations About BMT We exist to navigate the most important and impactful engineering challenges of our time. We create environments where people with outstanding technical knowledge deliver meaningful, practical solutions. We are driven by a commitment to … of our people and integration of social value and sustainability into our work, as demonstrated by our finalist status in 2023 in both the Management Consultancy Awards and Energy Industry Council Awards. We are looking to build on this success by growing our services in strategy, organisational design and … change management. As a Principal Consultant you will use a mix of strong business acumen, core consulting skills, technical professional skills and leadership experience to work with our customers to provide independent, impartial advice and expertise, enabling them to achieve the outcomes that they deserve. In doing this, you more »
include the Digital Transformation Programme delivering advances to Rio Mobile App, electronic Prescribing solution for Community and Inpatient services and a Patient Flow Bed Management Portal across Hampshire. You will provide comprehensive, efficient administrative and Transformation/project support to the Technology Transformation Team with links into the wider … self-motivated individual who: Able to work on their own initiative with limited supervision. Has a practical approach to problem solving. Is able to change frequently between tasks. Has excellent communication skills. Is committed to providing a high standard of service to both technical and clinical colleagues and people … Qualifications Essential *Diploma level qualification or equivalent experience in relevant field *Good general education with the ability to read, write and speak English Desirable *ChangeManagement Training *Understanding of Quality Improvement principles Experience Essential *Post qualification experience of working within the NHS *Ability to share newly implemented digital more »
