5 of 5 Incident Management Jobs in Southampton

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … mandatory. Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and knowledge of Traffic Management Systems an advantage but not essential. A team player with a proactive attitude to collective responsibility for the team and its workload. Willingness to take on new challenges combined More ❯

Coordination and direct involvement in operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance reviews Continuous improvement work with More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

be required to assist in occasional System repair activities - Working with the central Service desk Team coordinate all planned maintenance tasks within the work schedule driven from the central incident management tool - Take responsibility for the maintenance and security of the vehicle, tools, equipment and spare assets entrusted to their care by the Company - Organise and coordinate activities More ❯