1 of 1 Remote Management Information System Jobs in Southampton

and work in the UK on an unrestricted basis What you'll be doing: Accurately assess customer issues and business impact, assigning appropriate priority levels. Demonstrate strong call management skills, handling quick wins, urgent issues, and ongoing reprioritisation. Record details, accurate information and track all support calls from initiation to resolution. Own each case fully, coordinating … skills, able to simplify technical concepts for users. Provides exceptional customer service, consistently going the extra mile to support users, showing empathy and professionalism under pressure. Strong time management and prioritisation skills, effective under tight deadlines. Works well independently and collaboratively, sharing knowledge and solutions. Committed to continuous learning and expanding product knowledge, certification in software quality analysis More ❯