Senior Support Analyst
- Hiring Organisation
- Deerfoot Recruitment Solutions
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £40,000
Senior Support Analyst - 2 days Southampton/3 days Remote - up to 41K A growing technology company is looking for a Senior Support Analyst to join its IT support team. The role involves providing 1st-3rd line technical support to customers, maintaining … internal systems, and assisting with software testing and implementation. Key Responsibilities Log, diagnose, and resolve support issues. Provide timely responses to customer queries. Maintain internal systems and documentation. Test software fixes and implement updates. Escalate issues according to SLA requirements. Contribute to knowledgebase articles and process improvements. Essential Skills ...