1 to 4 of 4 Service Delivery Jobs in Southampton

Network Transformation Team Lead Service Delivery Location: 1 Guildhall Square Salary: £44,263 to £56,021 per annum Full Time, Fixed Term for 24 months Closing Date: Thursday 13 June 2024 Interview Date: To be confirmed Reference: 2708324JF This is an exceptional time to be joining the University … home to some of the worlds leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the Universitys IT support service whose 230+ staff support the delivery of the Universitys research and education activities as well as the usual business operations. We would love more »

Role: Service Desk Team Lead Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. … Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in more »

Network Transformation Team Lead Service Delivery Location: 1 Guildhall Square Salary: £44,263 to £56,021 per annum Full Time, Fixed Term for 24 months Closing Date: Thursday 13 June 2024 Interview Date: To be confirmed Reference: 2708324JF This is an exceptional time to be joining the University more »

and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »