3 of 3 Remote Support Technician Jobs in Southampton

Helpdesk Desk Support Technician - Southampton - Permanent I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite – 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. … Key Responsibilities: Provide second Level support to external customers and partners. Answer incoming calls from customers and respond to inbound communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and … articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level teams and partner support teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up More ❯

Helpdesk Desk Support Technician - Southampton - Permanent I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite – 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. … Key Responsibilities: Provide second Level support to external customers and partners. Answer incoming calls from customers and respond to inbound communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and … articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level teams and partner support teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up More ❯

Job Description Helpdesk Desk Support Technician - Southampton - Permanent I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite – 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am … till 11pm. Key Responsibilities: Provide second Level support to external customers and partners. Answer incoming calls from customers and respond to inbound communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case … articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level teams and partner support teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up More ❯