1 to 3 of 3 Team Leader Jobs in Southampton

Role: Service Desk Team Lead Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service … incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence … customer issues by leveraging your own technical expertise and guiding them towards efficient troubleshooting and resolution. Identify situations requiring escalation to the infrastructure team, ensuring clear communication and seamless handover through detailed ticket notes and knowledge transfer. Manage the recruitment process for new Service Desk team more »

a keen interest in advancing audio applications which would align with the company’s ethos and goals. As an integral member of the team you will be based on-site, dedicating your time to steering the team through system development, testing and refining processes. Your leadership … and mentorship will be pivotal in fostering an environment of growth and innovation, both for the team and the organization at large. This is an exciting opportunity to grow and have the chance to further develop your leadership and engineering skills. You will get to be a part more »

Software Team Lead £80,000-£90,000 Southampton - Once a week in the office I’m currently working with an innovative Southampton based engineering group who have been going for nearly 40 years and specialise in providing meteorological instruments to sectors such as Energy, Transport, Defence, Sport & Security. … in. The company are looking for a Lead Developer who can take on managerial responsibilities along with hands on coding and lead the team as they move into more web & cloud based development. More about the company Founded 39 years ago, specialists in Meteorological Instruments. Four separate companies … of variety in the projects. The Role – Lead Software Engineer £80,000-£90,000 Southampton – Once a week in the office. Managing a team of 3-4 developers. Role remains very hands on with an equal split. Main requirements are to be really experienced in all levels of more »