2 of 2 Continuous Improvement Jobs in Southend-on-Sea

operates and creating a more structured, data-led service. The Service Desk & Support Manager will focus on people development, performance, resource planning and continual improvement, using service data to identify trends, reduce escalations and drive opportunities for automation and process optimisation. This is not a hands-on ticket … team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding of Microsoft 365, Azure and endpoint management environments Experience with ITSM/ticketing platforms such as Freshservice, ServiceNow ...

compliant workshop environment, including completing risk assessments . Produce workshop reports and material reviews to support customer estimates via Purchasing and Commercial teams. Support continuous improvement by helping introduce new capability and identifying ways to reduce cost and turnaround time . Build strong internal/customer relationships ...