6 of 6 Customer Service Jobs in Southend-on-Sea

per annum Hours: Full-Time Are you an experienced IT support professional with strong leadership skills and a passion for delivering top-tier customer service? We're working with a well-established organisation based near Southend-on-Sea to recruit a 1st Line Support Team Leader to lead … and empower their customer support team. This is an exciting opportunity for someone ready to step into a hands-on leadership role-helping shape and refine the 1st Line function while driving service excellence and continuous improvement. 1st Line Support Team Leader As the 1st Line Support Team … Leader, you'll take charge of the day-to-day performance of the 1st Line Customer Support Team. Your focus will be ensuring service levels and KPIs are consistently achieved while delivering an exceptional customer experience. You'll play a key role in setting SLAs, coaching the More ❯

apply your technical expertise and provides a pathway for significant career growth and skill enhancement. The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customer service is prioritised. This role is ideal for someone … paced setting and is eager to take on new challenges. Key Responsibilities: - Provide 2nd line IT support: Resolve issues and ensure seamless IT operations. - Customer Engagement: Offer professional and effective support to customers. - Team Collaboration: Work with team members to manage and resolve Service Desk tickets. - System Administration … tasks including DNS and DHCP configurations. - Virtualisation Tools: Utilise Hyper-V and VMware. - Email Systems: Administer Exchange Server to maintain robust email communication systems. - Service Desk Systems: Competence in using Service Desk ticketing systems. This role is an excellent fit for an IT professional who is passionate about More ❯

very quickly and have a very good reputation for affordable quality of work, very friendly work environment, holiday reward scheme after 3 years of service extra holidays given. To apply for this opportunity you must have or hold the following: • Intruder Service Experience (Galaxy would be beneficial) • Fire … Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is a well-established organisation in the … wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by More ❯

I'm recruiting for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer Support Team, who are largely responsible for providing basic IT support, amongst some other services. Please note this role is … business teams. This role will focus on leading and developing a high-performing team, ensuring adherence to strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to a 2nd Line Support Team, and will have access to … in-house Subject Matter Experts when needed. You will work to promote a self-serve approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and contributing to the organization's knowledge base, This role would be well-suited to someone More ❯

We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer Operations … and front-line teams achieve their service levels and productivity targets. Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise. We collaborate with start-ups, consumer brands, and major insurers to deliver innovative insurance solutions. At Hood Group, we … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of More ❯

We are looking to recruit a Customer Operations Planning Analyst, who will be reporting directly to the Workforce Planning Manager. The role focuses on the operational management of Creovai – our innovative AI-powered conversation intelligence software. You will play a crucial role in ensuring that our Customer Operations … and front-line teams achieve their service levels and productivity targets. Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise. We collaborate with start-ups, consumer brands, and major insurers to deliver innovative insurance solutions. At Hood Group, we … and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients. Key responsibilities: Provide real-time monitoring & analysis of More ❯