2 of 2 Service Delivery Jobs in Southwark

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

business continuity Managing budgets, suppliers, and ICT procurement Building strong relationships with Trust leaders and school stakeholders Ensuring high-quality ICT support and service delivery across the Trust About You You'll have proven experience managing enterprise ICT infrastructure alongside strong leadership skills. You'll be confident with ...