20 of 20 Service Delivery Jobs in Central London

across the globe. This structure helps enable knowledge-sharing across categories and regions, streamlining efforts in seeking innovative suppliers that can provide exceptional client service to maximize SCS’s value for the EY organization and the world\'s supply chain. A key component of SCS is Global Procurement, whose … reporting. Successfully leading negotiations for global and regional deals meeting the timelines, scope, and requirements agreed with key stakeholders. Working with senior EYT and Service Line stakeholders to help develop a category strategy which supports the overall global technology strategy. Supporting the broader Technology Sourcing team in the delivery ...

Service Desk Team Leader A Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Desk … Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk Manager SALARY: £45,000 to £50,000 per annum + Benefits ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical ...

focus on delivering high-quality services and fostering a culture of innovation and operational excellence. Description Manage and resolve IT incidents and service requests within SLA, coordinating with a third-party MSP Oversee MSP performance, ensuring service delivery and continuous improvement Own IT asset management, including procurement … Power Automate solutions Profile A successful IT Manager should have: 5+ years' experience in a similar hands-on IT operations role Strong background in service desk and IT operations environments Extensive experience with Microsoft 365 and Windows endpoint management Proven experience managing IT within a fast-growing, global business ...

party applications Lead the administration, configuration and maintenance of Oracle Payroll and associated HR/finance systems. Allocate workload and monitor team performance against service standards. Provide technical guidance, coaching and training to payroll staff. Establish a culture of continuous improvement and customer-focused service delivery. Support recruitment … stakeholder management skills. Previous experience leading and developing payroll teams. You will have; Lead the technical payroll function, ensuring the accurate, timely and compliant delivery of all payroll services. Act as the subject-matter expert for Oracle Payroll, providing system administration, configuration, troubleshooting and continuous improvement. Ensure compliance with ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced … Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into ...

Practice Solutions team leads the Firms innovation initiatives, supporting our lawyers in client delivery excellence. The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering. The Practice Solutions team works with our lawyers to identify innovative … global team from day one. Practice Solutions is White & Case's specialist team focused on leveraging AI, legal technology, and data to enhance legal service delivery, led by Chief Innovation Officer Isabel Parker. The team integrates expertise in technology, data science, research, market intelligence, process excellence, and change ...

networking tools) Drive patching, vulnerability remediation (Tenable/Nessus) & cyber compliance (Cyber Essentials+) Support incident, problem & change across infrastructure and networking Assist with project delivery and hardware deployments (multi-site) Collaborate with internal teams and 3rd parties to ensure reliable service delivery Skills/experience: Cisco switching ...

infrastructure, engineering, and construction projects. Operating from 26 strategic locations in 4 continents, we provide responsive, high quality, multi-disciplinary services to support the delivery of complex and challenging projects, globally. We continuously strive to improve how we deliver services to our clients and feel incredibly proud … world. The Opportunity We are seeking an experienced Project Controls Lead to join our growing Data Centre division, playing a pivotal role in both delivery excellence and client partnership. This is a senior, client-facing position for an individual who combines strong technical project controls expertise with the ability ...

legal technology, helping deliver smarter, more efficient legal services and building scalable, data-driven solutions. Key Responsibilities: Data & Innovation: - Identify opportunities to improve legal service delivery through data, AI and automation - Analyse firm-wide datasets (financial, client, operational, knowledge) to uncover insights - Translate business challenges into data ...

shape how data and AI are used across the firm. The team is focused on developing innovative, technology-led solutions that enhance legal service delivery, and this position will play a key role in supporting those objectives This is the first dedicated data specialist hire within the Knowledge ...

shape how data and AI are used across the firm. The team is focused on developing innovative, technology-led solutions that enhance legal service delivery, and this position will play a key role in supporting those objectives This is the first dedicated data specialist hire within the Knowledge ...

accountable for developing and implementing cyber claims strategy, best practice and capability across those offices, ensuring a consistent and effective approach to service delivery, incident response and client support. What you’ll do Lead the development and implementation of international cyber claims strategy across jurisdictions outside … handling, both initial response and coverage, across global offices. Build and oversee local cyber claims capability in key international markets to ensure consistency of service provision and standards, including supporting recruitment and development. Provide technical guidance and act as a referral point to support and enhance local expertise, including ...

pioneering national charity supporting people in custody, people with criminal convictions in the community, and their children, families and carers. With 125 years of service delivery behind us, our staff and volunteers work in courts, prisons, probation services and communities across England and Wales. We are now looking … across the charity, you will strengthen data quality, improve organisational processes, and develop a more joined up, insight driven approach to supporter, partner and service user engagement. The role blends strategic development with hands-on delivery. You will lead our CRM roadmap while also supporting day to day Salesforce ...

McCann Group, Retail247 now offers an even broader range of retail technology and support services. Their approach combines consultancy-led insight with practical technology delivery, ensuring solutions are tailored to real-world retail challenges and implemented for long-term success. With a proven track record of delivering measurable results … known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership of a portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. ...

evolves the knowledge base by authoring and reviewing technical articles, playbooks, and SOPs to ensure consistency and operational excellence. Leads post-incident reviews, driving service recovery, documentation, and implementation of preventive measures across teams and vendors. Provides expert-level guidance on specialized security domains and technologies, ensuring comprehensive … solutions across diverse technology stacks. Strategic customer engagement mindset with a proactive approach to anticipating security needs, influencing stakeholders, and driving continuous improvement in service delivery. Recognized as a strategic problem solver with a track record of resolving complex security challenges independently and leading cross-functional teams through ambiguity. ...

Location - London (Hybrid) Duration - 6 Months (Initially) Ir35 - Inside (Must use an umbrella company) Main Accountabilities The Procurement Officer will support the delivery of the organisation's procurement strategy by providing high-quality procurement analysis, operational procurement support, supplier management, travel administration, and stakeholder engagement. The role will contribute … system access, user set-up and issue resolution. Maintain effective working relationships with the Travel Management Company (TMC). Monitor supplier performance and escalate service issues where necessary. Review and approve conference-related PCard transactions in accordance with organisational procedures and delegated authority levels. Stakeholder Engagement and Communication Build ...

recruiting on behalf of our client for a talented Field Service Engineer to deliver technical support across a range of customer sites. This is a hands-on role involving fault-finding, maintenance, remote support, and system upgrades, ensuring clients receive a first-class service at all times. … maintenance services. Provide remote assistance and fault diagnosis where appropriate. Investigate, troubleshoot, and resolve hardware and software issues. Manage and update support tickets and service records. Conduct preventative maintenance and system health checks. Travel to customer locations as required. Carry out site assessments and technical surveys. Support technology deployments ...