Customer Help Desk Expert
- Hiring Organisation
- JLA Limited
- Location
- Sowerby Bridge, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
customer and business KPIs Customer Help Desk reporting and analysis Identifying opportunities for demand reduction and process improvement. Customer contact quality monitoring and feedback Coaching of advisors with technical and soft skills Lead team buzz sessions Promote employee engagement Criteria Essential (attributes required for candidate to be considered) Desirable (attributes ...