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to * Adhere to IT Systems Policies and Procedures * Resolve helpdesk requests in a timely manner and to agreed SLAs * Maintain daily backup processes * Support Microsoft Desktop & Server Operating Systems * Monitor and support a Windows 2016 Hyper-V environment * Perform desktop software maintenance, including installations, patching, and upgrades * Conduct hardware … Respond to critical out-of-hours support issues * Plan and relocate IT equipment for different trading periods The ideal candidate will have * Experience troubleshooting Microsoft desktop operating systems * Experience troubleshooting Microsoft Office applications, especially Outlook, Word, and Excel * Knowledge of troubleshooting networked devices (PCs, laptops, printers … etc.) * Good knowledge of Office365 administration and management * Basic understanding of networking (LAN, WLAN, and WAN infrastructure) Desirable Skills * Working knowledge of Microsoft Azure * Good understanding of a Windows Server environment * Basic knowledge of SQL administration/backup processes Working Hours Standard 40-hour week with additional hours required more »