Director of Technology
- Hiring Organisation
- Big Red Recruitment Midlands Limited
- Location
- St Albans, United Kingdom, Hertfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £110000 - £120000/annum £110,000 - £120,000
just running IT. Own and deliver a 3-year customer-centric technology roadmap aligned to commercial growth Lead the evolution of contact centre platforms, CRM, and customer engagement tools Drive AI, automation, and workflow optimisation within the contact centre environment Improve agent productivity, reporting, insight, and service performance Ensure technology … develop a hybrid internal and outsourced technology team About you – Strong experience in contact centre or customer-facing technology environments Led transformation of CRM, telephony, workforce management, or engagement platforms Used automation and AI to improve service performance and operational efficiency Experience in EdTech, subscription models, B2B2C, or high-volume ...