Lead Customer Experience (CX) Researcher
- Hiring Organisation
- Sky
- Location
- St. Albans, Hertfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects … card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools , analytics integration ...