IT Helpdesk Engineer
- Hiring Organisation
- EC Appointments Ltd
- Location
- St. Albans, Hertfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £27,000 per annum
services for my clients network of offices across the UK ( occasional travel to these offices ) The role requires technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft365, as well as experience in troubleshooting laptops, printers, and peripherals. Responsibilities include: Provide technical support by resolving helpdesk tickets … issue escalation and resolution of problems beyond internal capabilities. Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable. Document processes, procedures, and resolutions in the company's knowledge base. Prepare and deploy new hardware such as laptops and phones to staff. ...