1 of 1 Remote Service Management Jobs in St Ives

Networking . Our goal is to empower organizations at every stage of their digital journey, solving complex business challenges with our comprehensive suite of technology solutions. Job Description The Service Delivery Manager will be responsible for the end-to-end service delivered to their clients, managing performance of services provided as per contractual obligation ensuring service levels … are achieved. The SDM will work closely with internal key stakeholders in delivering service excellence and building strong relationships with customers. Key Responsibilities: Serving as the primary point of contact for customers. Ability to drive constant service improvement and focus on delivering service excellence. Ensuring service levels comply with contractual deliverables. Working closely with delivery teams … the customer organisation. Risk management. Understand the P&L for each assigned customer to ensure there is cost coverage for all Telefónica Tech services provided. Ability to identify further service opportunities and work closely with sales and account management functions to grow the Telefónica Tech services footprint. Ensure adherence to ITIL service management methodology in the More ❯