1st Line Service Desk Analyst
- Hiring Organisation
- Pets at Home
- Location
- Stafford, Staffordshire, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £28,000
nights off Key Responsibilities: Fulfilling end-to-end delivery of incidents Ensuring all incidents are captured, detailed and triaged accurately Working with the Service Levels (SLAs) assigned to each categorisation of incident, ensuring resolution within SLA Identifying and routing incidents to the appropriate 2nd line support teams and external … suppliers to ensure a timely resolution Delivery of onsite support service 24/7 Defining, implementing and continually reviewing the IT Incident processes to ensure that these are fit for purpose and meeting the needs of the businesses we support Liaising with suppliers/support teams, where IT Incidents ...