Stoke-on-Trent, Newcastle under Lyme, Staffordshire, United Kingdom
OCC Computer Personnel
strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuousimprovement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted More ❯
Stoke-on-trent, Staffordshire, United Kingdom Hybrid / WFH Options
Professional Technical Ltd
those best suited to their needs. To establish, develop and maintain customer relationships and to follow up once delivery of a truck has taken place. To be involved in continuousimprovement of processes and procedures with other team members as requested. Regularly demonstrate Company values of Integrity, Courage, Collaboration & Excellence. Requirements of the Business Development Manager: Applicants More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
KPI Recruiting
seeking a proactive and detail-oriented Digital & CRM Systems Officer to take ownership of their CRM and digital infrastructure.This role is key to ensuring the smooth operation, accuracy, and continuousimprovement of the organisation's CRM platform and related systems. You'll play a vital part in maintaining high-quality data, supporting internal teams with reporting and More ❯
Maintain oversight of ongoing deployments, tracking progress and performance against agreed SLAs and KPIs. Facilitate regular check-ins, stakeholder updates, and delivery reviews with internal and external teams. Champion continuousimprovement, capturing lessons learned and feeding insights back into the service and product offerings. Benefits of working as a Service Delivery Manager: 23 days plus bank holidays More ❯
Tamworth, Staffordshire, West Midlands, United Kingdom
Crown SDS
new account activities. Build effective relationships with colleagues in other departments. Maintain a detailed understanding of our services and points of market differentiation. Strategy and best practice Drive continualimprovement of new business and key account management processes. Build a detailed understanding of competitor activity to inform the product and market strategy. Monitor market trends to identify risks More ❯
aligning stakeholders, inspiring teams, and delivering results in a highly collaborative culture. Key to the role is the ability to lead diverse technical teams, manage vendor relationships, and drive continuous improvement. How to Apply This is a rare opportunity to shape the future of IT within a highly creative and rapidly expanding business. If you're a forward-thinking More ❯
Tamworth, Staffordshire, West Midlands, United Kingdom
Ernest Gordon Recruitment
and engineering drawings Collaborating with multidisciplinary teams across R&D, production, and manufacturing Working on projects with leading automotive and F1 brands across Europe and the US Contributing to continuousimprovement and product innovation initiatives The Person: Experience in Mechanical Engineering or Design Engineering Experience in automation, machinery, or product design Strong CAD skills (SolidWorks or similar More ❯
team of approx. 6 and help build out the team for future growth. You will be involved in mentoring, coaching team members for professional growth, looking at performance and continuous improvement. As the business expands you will be involved in resource and capacity planning of the service desk to ensure adequate skills and shift coverage are always available. Monitor … existing IT Service Management & Service Desk tools. Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continualimprovement of the Service management offerings Track customer satisfaction relating to resolved Service Desk tickets and, where required, contact end-users directly to improve customer satisfaction. Prioritise the ongoing More ❯