2 of 2 Remote Customer Experience Jobs in Staffordshire

future of the company’s data capabilities. In this role, you’ll act as the data champion across the business, defining how data can enhance decision-making, efficiency, and customer experience. You’ll lead the adoption of AWS technologies such as Glue, Athena, LakeFormation, and DataBrew — unlocking the full potential of the organisation’s data assets. Working confidently across … for data quality, and driving best practices that enable the business to make confident, data-led decisions. To thrive in this role, you’ll bring at least five years’ experience as a Data Analyst or Senior Analyst, ideally within a complex or fast-changing environment. You’ll have a strong grasp of SQL and a clear understanding of how … data flows through modern architectures, with proven experience using AWS tools such as Glue, Athena, LakeFormation, or DataBrew. You’ll also be adept at working across both cloud and legacy systems, with excellent communication skills that allow you to bridge technical and non-technical audiences alike. A proactive, curious mindset and a passion for using data to influence and More ❯

Client This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Job Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare … and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on … industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should have: Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software More ❯