14 of 14 Remote Customer Experience Jobs in Staffordshire

and work with the business, business analysts and other resources to help develop innovative solutions as necessary to continue to improve the delivery of GPA outcomes and improve client, customer and GPA experiences. Therefore, specifically to the business plan, this role will also help lead on areas of digital innovation and end-to-end processes, reviewing business plan objectives … and deliver change management strategies that support transformation goals. Digital Transformation Drive the design and delivery of digital services and solutions that enhance operational performance and the Client and Customer experience. Support the Head of Corporate Systems to introduce scalable, secure, and user-centred technologies, in line with GPA principles and more broadly with GDS & CO. Lead the innovation … data professionals. Cultivate a collaborative, agile, and inclusive working environment. Promote a culture of innovation, collaboration, and continuous learning within the team and the wider organisation. The Successful Applicant Experience & Technical Skills Essential criteria: Substantial experience in digital, data, or technology strategy and transformation leadership roles. Demonstrable track record of delivering large-scale organisational and cultural change. Deep More ❯

for the Role End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience with containerization technology and orchestration platforms e.g. Docker, Kubernetes Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools Vast working experience on … Gitlab CI or GitHub Actions Experience in monitoring tools as Grafana, ELK Experience in Agile software development systems and JIRA Tools. Understanding IT, network services and security Ability to collaborate effectively with others to drive forward key security objectives Strong communication skills including presentation and documentation writing (to both technical and business audiences) An aptitude for autonomous learning … Proven problem-solving abilities Assertiveness, and the ability to drive through change Excellent team working skills including the ability to work effectively within a geographically disparate team Advantageous: SIEM Experience with Elastic Stack (ELK) Knowledge of ArgoCD, Terraform Knowledge CI/CD tools Ansible, Circle CI, Jenkins, Parker, Terraform Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and More ❯

JLR Comms, Launch, and Product teams. Foster a culture of accountability, collaboration, and continuous improvement. Support the team by clarifying priorities, managing expectations, and aligning efforts with program goals. Experience/Skills: Sound working knowledge of all aspects of the marketing mix Experience working in an advertising agency is essential Innovative and strategic approach to problem-solving Flair … for multi-tasking and handling a high volume of work effciently and accurately Meticulous attention to detail Financial acumen including estimating and budget tracking Experience in a client-facing role Experience project managing global processes Adept at working effectively under pressure and meeting deadlines Excellent presentation and verbal/written communication skills Proficient using Microsoft Excel, Word and … Able to articulate and present ideas with conviction - excellent presentation skills (both in-person and via phone) A clear communicator, in person and writing Highly organised and flexible Automotive experience would be beneficial What we do? As Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer More ❯

Customer Success Manager: Data and Retail Media About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker. Snappy exists to enable local high street businesses to serve … Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself. We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value … GMV), all while aligning with Snappy Shopper's strategic goals-both short and long-term. About the Role The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media's platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

timely approvals, and efficient communication of test results. You will collaborate with a dynamic team, including designers, developers and strategists to help develop client-side experiments and implement strategic customer experience initiatives. Key Responsibilities Analyse client’s website performance looking at areas for improvement Make sure tests are developed to spec, with an eye on feasibility and impact. … practices/optimising for performance and reliability. Review and debug tracking solutions, ensuring data accuracy and integrity. Assess feasibility of proposed tests, providing insights into technical and strategic implications. Experience managing multiple projects, ensuring timely delivery and quality outcomes Requirements Experience in a digital marketing, CRO, or project strategy role. An understanding and improving user journeys Understanding of … data analytics, e.g. GA4 and Adobe Analytics Make sure design and functionality consistency across various browsers/devices. Solid experience with A/B testing tools (e.g., VWO, Google Optimize) Effective Communicator: Articulating complex technical findings to stakeholders Nice to have Design experience with Figma and or Photoshop Experience with tagging tools like Google Tag Manager Some More ❯

our dynamic Helpdesk team as a 3rd Line Helpdesk Technician. Your role involves remotely resolving printing, network, and services issues for Apogee and HP Clients. You will provide efficient customer service with a focus on exceeding client expectations. Key Responsibilities: Timely communication with clients on incident progress and changes Investigate and resolve software faults related to print, scan, fax … needs change. We encourage interested candidates to apply promptly to avoid disappointmen t. Our application form is quick and easy - no need to repeat your entire CV, we promise! Experience and Skills Required Natural trouble-shooter who enjoys taking on new challenges A good understanding of solution architecture, i.e. load balancing, server queue distribution You have strong understanding of … basic network terminology and infrastructure topology, e.g. router, IP addressing, basic DNS, SMTP, SNMP, IPV4, SMB, WAN & VPN Understanding of virtual server and Cloud hosting services Working experience/understanding with Microsoft SQL Experience of a client focused helpdesk environment Benefits Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering … cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory More ❯

Creative Design and suggest ways to accomplish them. You will also be responsible for conducting market research and analysing industry trends. There will be incredible scope to grow your experience areas, whether you're leading the creative on an event, supporting the definition of a new customer experience, or having design input into a multi-discipline project. More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

drive operational excellence in a rapidly growing fibre network? We're looking for a Maintenance Manager to lead our regional maintenance operations-ensuring outstanding service reliability, team performance, and customer satisfaction. In this hybrid role, you'll split your time between the field and working remotely, managing people, processes, and performance to keep our fibre infrastructure running at its … constructive feedback Resilient and adaptable, able to juggle multiple priorities under pressure Excellent communication, collaboration, and stakeholder management skills Outcome-driven with a laser focus on SLAs, KPIs, and customer experience Confident in leading cross-functional workstreams with both internal teams and external partners Highly organised and process-oriented, with a passion for continuous improvement Experience & Qualifications … Proven experience leading maintenance or operations teams in a fast-paced environment Deep understanding of telecommunications infrastructure-especially FTTP PON builds Strong knowledge of Openreach protocols and standards (highly desirable) Must be based in the Birmingham area or wider Midlands region Why Join Us? This is your chance to lead in a critical role, making a real impact on More ❯

role) Work pattern: Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing … are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing teams and driving customer satisfaction, we want to hear from you. This role involves managing a team of six professionals while taking a hands-on lead in overseeing client infrastructure. The ideal candidate … operations. Managing and maintaining our clients' print solution environments, ensuring seamless service delivery and performance. Collaborate with various departments to ensure project success. Be the lead in providing excellent customer service and maintaining strong client relationships. Work in a hybrid role with easy access to either our London or Birmingham office, as well as being able to attend client More ❯

Scoping Documents agreed. Ensure BT wider governance channels have been followed Cascading design information as appropriate and working alongside other design specialists for integration Skills Required for the Role Experience in managing/maintaining a Zscaler environment Experience rolling out Zscaler across an organisation Understanding of current Cyber Security threats to our industry & motivation to protect BT from … what needs to be done in a complex situation and set a direction for self Creative thinker: able to think around a problem and come up with creative solutions Experience Required for the Role MANDATORY Knowledge and experience of transformational change management PREFERRED Experience supporting complex cyber security or IT projects. From January 2025, equal family leave … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯

m currently working with a well-established FTSE100who are looking for an IAM Engineerjoin their Identity team and help them on an automation journey to enhance their user and customer experience! This is a hands-on role focused on managing/supporting their IGA platform and driving improvements across Entra ID . You'll be part of a … collaborative team that's focused on both security and user experience. Things they are looking for include: Experience with Microsoft Identity Services including Entra ID and Active Directory. Knowledge and understanding of IAM principles Experience with IAM, PAM and IGA platforms. Can-do attitude to share and drive new ideas around how they can develop the Identity function More ❯