2 of 2 Remote/Hybrid Customer Experience Jobs in Staffordshire

Dynamics 365 Customer Engagement (CE) Functional Consultant - Burton Hybrid working - 2/3 days per week onsite Salary up to £65,000 Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony implementation. … Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features. Key skills and responsibilities, Dynamics 365 CE Experience Experienced ...

Trent As a Transformation Business Analyst , you will play a key role in delivering strategic change initiatives that improve operational efficiency and enhance customer experience. Working closely with cross-functional teams, you will help shape and deliver impactful solutions that align with organisational strategy and long-term objectives. … Role In this role, you will: Identify, define, and support change initiatives that deliver clear customer value and measurable commercial benefits. Engage, influence, and collaborate with stakeholders to secure input, alignment, and commitment throughout delivery. Elicit, document, and agree end-to-end requirements spanning people, processes, and technology. Contribute ...