2 of 2 Firmware Jobs in Staffordshire

full service outages. Equipment Support: Guide customers through the setup, configuration, and maintenance of routers, modems, Wi-Fi extenders, and related equipment, including firmware updates and security settings. Network Assistance: Provide clear, step-by-step guidance for configuring IP addressing, DNS, DHCP, and wireless networks to ensure optimal performance ...

with every contact a good experience measured by client feedback. Keeping client systems healthy with proactive maintenance, monitoring and regular audits of backups, endpoints, firmware and assets. Writing up fixes as knowledge base articles, keeping client documentation accurate. Reviewing service performance with the Service Desk Manager, staying current ...