1 of 1 IT Infrastructure Engineer Jobs in Staffordshire

Junior Cloud Infrastructure Support Engineer Junior Cloud Engineer providing 1st and 2nd line cloud support to join an amazing MSP working with end clients supporting cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Would suit someone from an IT Support, Infrastructure, or cloud-focused role either having … done an internships or entry-level role. Skills include - a foundation in infrastructure - Virtual machines/compute resources, Networking (DNS, VPNs, subnets, firewalls, load balancers), Storage solutions (blob/object storage, file shares), Identity and access management (IAM, Active Directory, Azure AD, etc.) You will act as an initial point of contact for cloud-related support requests via phone … email, chat, or ticketing systems. Providing First and Second Line Cloud Support, diagnose and resolve common issues related to cloud infrastructure, services, and connectivity, Incident Management & Escalation, Log, categorize, and prioritize Incidents and Service Requests accurately and escalate complex or unresolved issues to senior engineers or relevant resolver groups while ensuring detailed documentation. Working in a small, cross functional More ❯