2 of 2 IT Support Analyst Jobs in Staffordshire

Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed … team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw ...

Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed … team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw ...