2 of 2 Remote IT Support Engineer Jobs in Staffordshire

Technical Solutions Engineer/IT Support Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an … internal promotion they now require a Technical Solutions Engineer/IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; Handle software-related requests Analyse software related issues and … propose solutions Troubleshoot software Identify root causes of software problems Conduct software testing and installation Troubleshoots IT related issues Manage software and database migrations Advise customers on hardware and software configurations and implementation Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer/IT Support Engineer candidate will be More ❯

What will you be doing? Joining us as an IT Operations Support Engineer , you'll be working closely with colleagues and other internal teams, covering incident and request processes. You'll oversee the full deployment of releases and patches into the live environment, ensuring it is up to date. You'll help protect the BAU environment … into the incident lead role during major outages or disruptions, forming part of the resolution team as needed. The role covers core hours as well as out-of-hours support on a rota basis for Priority 1 incidents from 7am to 10pm, seven days a week. How will I know if I am right for this role? Ideally, you … audience and simplify complex jargon when needed. Please note, the role may require covering unsociable hours for project delivery, so flexibility in working hours is important. What is in it for me? Alongside a competitive salary, benefits include: Up to 20% discount on products Exclusive retail discounts, savings on days out, and holiday discounts Option to buy additional holiday More ❯