2 of 2 Order Management Jobs in Staffordshire

closely with internal stakeholders and external vendors across the global business. We are looking for someone who remains calm under pressure, demonstrates excellent time management and organisational skills, and can motivate others in demanding, time-critical situations. Experience in stakeholder and vendor management, combined with the ability … monitor all key apps, data feeds and integrations to ensure effective and compliant operation of all Portmeirion Group websites. Provide issue/defect management and impact analysis to support delivery of process improvements and change. Continuously monitor digital channel activity identifying problems/defects and solutions for issues which ...

experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention, relationship management, and continuous improvement across all touchpoints. Key Responsibilities Strategic Champion improvements to the company brand experience. Drive retention, reduce churn, and maintain CSAT scores … manage small customer orders. Act as primary escalation point and manage case queues. Commercial & Financial Support Account Managers and product teams with opportunities and order delivery. Investigate and resolve credit requests promptly. Report on contractual positions and manage cancellations end-to-end. Work with Customer Success to drive product ...