3 of 3 Remote Process Improvement Jobs in Staffordshire

role ensures that operational activities are documented, compliant, and traceable, contributing to a well-governed and continuously improving service environment. The analyst plays a key role in facilitating structured process adherence across incident, problem, change, asset and configuration, and knowledge management domains. They support the preparation and follow-through of service reviews, helping to translate performance data and user … the organisation's evolving needs. Main Responsibilities: Oversee incident and request SLA performance – providing data to support corrective actions during service reviews. Establish and maintain incident governance documentation, including process maps, decision trees, escalation protocols, and RACI matrices, ensuring all updates reflect current tooling configurations and are reviewed with operational stakeholders on a scheduled basis. Support proactive Problem Management … by facilitating root cause investigations, tracking known errors, and ensuring lessons learned are documented and reviewed with operational teams. Manage the Change Process and associated governance by verifying change request completeness, adherence to risk models, and engagement/management of the CAB, while promoting operational discipline around scheduling and impact validation. Audit completed changes on a periodic basis to More ❯

partner for more complex problems Manage IT inventory and maintain all systems and equipment across teams Support GDPR compliance and assist with Cyber Essentials accreditations Contribute to system/process improvements and identify new tech solutions Liaise with suppliers and support automation/CRM projects Maintain a safe and tidy comms room and support the Collect system Who You More ❯

point of contact and escalation for clients across SOC services. Coordinate incident response activities, leading investigation, containment, and remediation alongside technical teams. Manage post-incident reporting and continuous service improvement initiatives. Support compliance with SLAs and ensure services meet contractual, operational, and quality standards. Lead service reviews and present performance reports to clients (weekly/monthly). Oversee vulnerability … risk communication, and remediation coordination. Ensure IDS/IPS systems are maintained and aligned with the latest threat intelligence. Work closely with the Senior Service Delivery Manager to identify process improvements and implement best practices. What You'll Bring 10+ years of experience in technical support for SOC or Cyber Security operations. 5+ years of vulnerability management experience, with More ❯