Cheadle, Staffordshire, United Kingdom Hybrid / WFH Options
Thales Group
your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for … specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident More ❯
Stoke-on-Trent, Staffordshire, UK Hybrid / WFH Options
Data Careers
Role: ServiceManager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: ServiceManager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Right Digital Solutions Ltd
type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional ServicesManager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing and developing our professional services team while working closely … with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing teams and driving customer satisfaction, we want … car or car allowance) HOW TO APPLY Please send your CV and covering letter to the email address in confidence and include the name of the role ( Professional ServicesManager ) in the subject of your email. Alternatively, you can apply via LinkedIn Applications. More ❯
Newcastle, Staffordshire, United Kingdom Hybrid / WFH Options
We Manage Jobs(WMJobs)
An exciting opportunity has arisen for the permanent role of Team Manager in the Children's Disability Team. This post is based in Newcastle, covering the Newcastle and Moorlands Districts. There are four Children's Disability teams across the County, and they provide specialist services for children and young people with complex disabilities.These are small teams of highly … under the relevant legislation.providing the highest level of professional leadership, motivation and direction to a teamensuring that effective professional practice and supervision is delivered throughout the teamidentifying and embed service improvements through audits, quality assurance, identifying training, benchmarking and the interpretation and dissemination of legislationparticipatingand work in partnership through relevant boards, e.g. LSCB, Children's continuing care, partnership committees More ❯