4 of 4 Customer Service Jobs in Staines

customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the client software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case … solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry. 2-4+ years customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity Ability to read basic Java/JavaScript code Personal commitment to quality and customer service Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack Experience in one (or more) of the following: JavaScript, CSS, HTML, XML Good experience writing or debugging JavaScript (or other object orientated languages) Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc. More ❯

involve direct interaction with customers when the product is highly technical or sophisticated in nature, as well as supporting internal teams with technical challenges. You may also assist with customer installations and training. Key Responsibilities Provide advanced technical support for complex software, systems, and integrations. Troubleshoot, repair, and debug technical issues escalated from first-line support. Liaise with engineering … teams to report design, reliability, and maintenance issues. Assist in product installation, configuration, and customer training. Support ITSM, ITIL, or CMDB-related processes. Skills & Experience Required Strong understanding of ITSM, ITIL, or CMDB concepts. Advanced Unix/Linux experience. Hands-on experience with cloud platforms such as Microsoft Azure, AWS, Google Cloud Platform, and Okta. Proven experience in a … technical support role dealing with complex or highly technical systems. Excellent problem-solving and customer service skills. How to Apply: Please submit your CV detailing relevant technical support and integration experience. *Rates depend on experience and client requirements More ❯

Support Engineer - UX Location: Staines, Surrey Length: 25/08/2025 – 25/02/2026 Rate: £162.67 per day (Inside IR35) Hours: 40 hours per weekRole Responsibilities: Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understand our platform, cloud technologies and troubleshooting … and resolve all issues. Experience assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues Manage customers' expectations and experience in a way that results in high customer satisfaction Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Opportunity to become Subject Matter Expert in assigned areas of product functionality … our teams through case, phone and other electronic methods. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer related files and records. Participate in the weekend support on-call rotation. Qualifications & Skills: Experience providing SaaS support Experience developing applications within the ServiceNow Platform Experience diagnosing performance related More ❯

in transit. Maintain performance and capacity of e-commerce and OEM logistics operations. Ensure compliance with customs regulations and requirements across all shipments. Serve as an escalation point for customer service and sales on logistics issues. Inventory Management Lead weekly stock reconciliation processes and maintain inventory accuracy and alignment across ERP and 3PL systems. Monitor and resolve discrepancies … and control actual costs versus budget. Contribute to the development of the annual logistics budget. Continuous Improvement & Cost Control Identify and implement initiatives to reduce logistics costs and improve service levels. Analyse logistics workflows and eliminate inefficiencies and waste. Lead and support cross-functional projects to improve process automation and data visibility. Collaborate with suppliers to enhance quality, reduce … system solutions that drive logistics process efficiency. Supplier Management Manage the performance of Freight Forwarders and 3PLs. Lead monthly KPI reviews and initiate corrective actions. Negotiate commercial terms and service levels with 3PLs to ensure cost-effective, high-quality service delivery. Leadership & Development Lead, coach and develop two Logistics Planners. Build team capability to scale with business needs. More ❯