2 of 2 Remote Customer Service Jobs in Staines

involve direct interaction with customers when the product is highly technical or sophisticated in nature, as well as supporting internal teams with technical challenges. You may also assist with customer installations and training. Key Responsibilities Provide advanced technical support for complex software, systems, and integrations. Troubleshoot, repair, and debug technical issues escalated from first-line support. Liaise with engineering … teams to report design, reliability, and maintenance issues. Assist in product installation, configuration, and customer training. Support ITSM, ITIL, or CMDB-related processes. Skills & Experience Required Strong understanding of ITSM, ITIL, or CMDB concepts. Advanced Unix/Linux experience. Hands-on experience with cloud platforms such as Microsoft Azure, AWS, Google Cloud Platform, and Okta. Proven experience in a … technical support role dealing with complex or highly technical systems. Excellent problem-solving and customer service skills. How to Apply: Please submit your CV detailing relevant technical support and integration experience. *Rates depend on experience and client requirements More ❯

in transit. Maintain performance and capacity of e-commerce and OEM logistics operations. Ensure compliance with customs regulations and requirements across all shipments. Serve as an escalation point for customer service and sales on logistics issues. Inventory Management Lead weekly stock reconciliation processes and maintain inventory accuracy and alignment across ERP and 3PL systems. Monitor and resolve discrepancies … and control actual costs versus budget. Contribute to the development of the annual logistics budget. Continuous Improvement & Cost Control Identify and implement initiatives to reduce logistics costs and improve service levels. Analyse logistics workflows and eliminate inefficiencies and waste. Lead and support cross-functional projects to improve process automation and data visibility. Collaborate with suppliers to enhance quality, reduce … system solutions that drive logistics process efficiency. Supplier Management Manage the performance of Freight Forwarders and 3PLs. Lead monthly KPI reviews and initiate corrective actions. Negotiate commercial terms and service levels with 3PLs to ensure cost-effective, high-quality service delivery. Leadership & Development Lead, coach and develop two Logistics Planners. Build team capability to scale with business needs. More ❯