Executive Experience Lead
- Location
- Staines-upon-Thames, England, United Kingdom
Troubleshooting & Escalation Management Resolves complex, persistent, or high-impact technical issues across platforms. Coordinate escalations effectively, ensuring timely resolution and clear communication with stakeholders. ITIL & Service Management Expertise Applies ITIL principles to guide incident, problem, and change management. Understand service lifecycle stages and contributes to process consistency … user empowerment through clear, accessible resources. Qualifications Qualifications & Experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL Foundation certification required; ITIL Intermediate or Expert preferred. Additional certifications such as Microsoft Certified: Azure Administrator Associate, Jamf Certified Expert, or CompTIA ...