Line Support: Act as the initial contact for user queries, resolving issues and escalating as needed. Training Delivery & Content Creation: Develop user-friendly training materials and support documentation. Conduct coaching sessions and deliver training during pilot phases and staged rollouts. Implementation & Process Optimization: Collaborate on the creation and enhancement of engineering processes tied to PLM tool rollouts. Conduct training needs More ❯
Line Support: Act as the initial contact for user queries, resolving issues and escalating as needed. Training Delivery & Content Creation: Develop user-friendly training materials and support documentation. Conduct coaching sessions and deliver training during pilot phases and staged rollouts. Implementation & Process Optimization: Collaborate on the creation and enhancement of engineering processes tied to PLM tool rollouts. Conduct training needs More ❯
Stevenage, Hertfordshire, South East, United Kingdom
Expleo Group
Line Support: Act as the initial contact for user queries, resolving issues and escalating as needed. Training Delivery & Content Creation: Develop user-friendly training materials and support documentation. Conduct coaching sessions and deliver training during pilot phases and staged rollouts. Implementation & Process Optimization: Collaborate on the creation and enhancement of engineering processes tied to PLM tool rollouts. Conduct training needs More ❯
Line Support: Act as the initial contact for user queries, resolving issues and escalating as needed. Training Delivery & Content Creation: Develop user-friendly training materials and support documentation. Conduct coaching sessions and deliver training during pilot phases and staged rollouts. Implementation & Process Optimization: Collaborate on the creation and enhancement of engineering processes tied to PLM tool rollouts. Conduct training needs More ❯
communication is clear and everyone is aligned.To secure this SOC Shift Leader role you will have: Strong cyber security background across network security, infrastructure, and operating systems. Experience mentoring, coaching, or leading in a SOC environment. A solid grasp of the OSI model and network protocols like DNS, HTTP/S, SSL, SMTP, FTP/S, and LDAP/S. More ❯
Infrastructure and the secondary area being Operating Systems & Applications. Ability to lead by example, enforce standards diplomatically, and foster a high-performing team culture. Prior experience in mentoring, peer coaching, or quality assurance within a SOC environment. Excellent written and verbal communication for coordination, escalation, and documentation purposes. Demonstrable understanding of the OSI Reference Model and the network communication protocols More ❯
to join our dynamic team based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide tactical advice, coaching, and guidance: Support operational delivery to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd line onsite and remote technical support: Resolve … other departments, such as the Sysadmin Team and Service Delivery Manager, to ensure cohesive support and service delivery. The ideal candidate will have: People management skills, with experience in coaching and mentoring onsite teams. Strong problem-solving skills related to IT. Knowledge of IT infrastructure support, including hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, and More ❯
